Dynamic Retail and Team Leadership Professional
Resume:
JENNIFER
MALDONAD
O
****************@*****.**
m
Harker Heights, TX 76548
Bold Profile
Team minded, hardworking, retail sales/ leader, insurance trained, skilled at organizing and great people person. A great motivator electively communicates responsibilities and tasks. Dedicated to following working procedures and maintaining good housekeeping Standards. Engaging and personable, With the ability to Coach and train employees to increase output. Dedicated to providing the highest level of customer service and creating a warm and welcoming environment. Talented Shift Leader with excellent quality assurance, issue resolution and interpersonal communication Skills. Highly effective at troubleshooting and supervising talented teams. Gifted at reviewing team tasks to assure quality. Engaging and Personable with ability to coach and train employees to maximize productivity. Leader who is upbeat and positive, With excellent organizational, decision-making, and communication Skills Ability to establish and maintain trusting relationships. Insurance trained and perfected customer service people skills. Authorized to work in the US for any employer. Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.
PROFESSIONAL SUMMARY
SKILLS
• Retail sales
• Stocking
• Positive and friendly
• Retail merchandise experience
• Residential Cleaning
• Team oversight
• Money handling abilities
• Complaint resolution
• Natural leader
• Speak a little Spanish
• Meets sales goals
• Active listening skills
• Team building expertise
• Planning and organization
• People-oriented
• Skilled problem solver
• Quick learner
• Data entry
• Detail-oriented
Killeen Dental Group - Patient Care Coordinator
Killeen, TX • 03/2024 - Current
Anthony Medical and Chiropractic - Case manager
Killeen/Copperas Cove, TX • 03/2022 - 03/2024
WORK EXPERIENCE
Coordinated patient scheduling to optimize appointment flow and reduce wait times.
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Managed patient records using electronic health record systems, ensuring accuracy and compliance with regulations.
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Facilitated communication between patients and dental providers, enhancing overall patient experience.
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Educated patients on treatment plans, procedures, and insurance benefits to improve understanding and satisfaction.
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Verified patient insurance before appointment times up to 2 weeks in advance and input data to assure they were good to go at time of appointment.
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Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
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• Provided very great customer service.
Connected with patients to see what works best for them financially due to treatment plan.
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• Explained insurance benefits to patients.
• Scheduled patients to best fit availability.
• Managed clinic when supervisor was out.
• Insurance trained.
• Customer service
• Critical thinking
• HIPAA compliance
• Insurance verification
• Goal setting
• Follow-up care
• Organizational skills
• Appointment scheduling
Copperas Cove High School
Copperas Cove, TX • 05/2020
High school diploma
EDUCATION
Was CPR and CNA certified
ADDITIONAL
INFORMATION
The Texas made cleaning services - House Cleaner
Leander, TX • 06/2021 - 03/2022
Walmart - Asset Protection Associate
Copperas Cove, TX • 11/2020 - 06/2021
Ross Dress For Less - Cashier/Customer Service
Copperas Cove, TX • 08/2020 - 11/2020
Dairy Queen - Shift Leader
Copperas Cove, TX • 03/2018 - 08/2020
Led case management initiatives to streamline client services and improve health outcomes.
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Developed individualized care plans based on comprehensive assessments of client needs.
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Ensured thorough cleaning of residential and commercial properties, exceeding client expectations.
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Developed and implemented efficient cleaning schedules to optimize workflow and enhance product.
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Cleaned numerous locations with consistently high customer satisfaction ratings.
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Conducted quality inspections to maintain high standards of cleanliness and customer satisfaction.
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Addressed client concerns promptly, building strong relationships and encouraging repeat business.
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Kept accurate and detailed records of everything that happened during each shift.
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Kept patrons and employees safe and protected them from criminals.
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Managed risk and oversaw the arrest and detention of shoplifters both internally and externally.
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Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
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Implemented security measures that enhanced overall asset protection strategy.
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• Educated customers about promotions to increase sales. Maintained accurate cash drawer, ensuring balanced financial reports.
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Provided exceptional customer service by addressing inquiries and resolving issues promptly.
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Collaborated with team members to improve workflow during peak hours, enhancing customer satisfaction.
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Immediately informed the manager of any accidents, injuries, or unsafe Working conditions
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Processed customer transactions efficiently using point-of-sale systems.
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Trained team members to work as cashiers in accordance with company Policies and procedures
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• Was in charge of arranging and stocking merchandise. Maintained a safe working environment by adhering to all safety procedures, policies, and regulations.
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Guided both FOH and BOH employees through daily tasks and kept track of their progress throughout the day.
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Provided on-the-job training and delegated daily tasks and responsibilities to new employees.
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Provided superior training and leadership to teams in order to Improve performance and assist team members in meeting their goals.
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Supervised team of 10 staff members, ensuring efficient operations and excellent customer service.
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Developed schedules to optimize staffing levels during peak hours, enhancing service speed.
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Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
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Spanish - Intermediate
LANGUAGES
Advent Health, CNA, Also volunteered as advent health as a CNA my senior year of high school and volunteered at copperas cove nursing and rehab nursing home.
COMMUNITY SERVICE & VOLUNTEER WORK
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