Technical Services & Team Leadership Specialist
Resume:
DAMIEN DEASE
Washington, DC *****
*******@*****.***
Professional Summary
To secure a challenging position in a reputable organization to expand my learning, knowledge, and skills, while making a significant contribution to success of the company Work Experience
Technical Specialist II
SUBURBAN HOSPITAL, JOHNS HOPKINS-Bethesda, MD
January 2023 to Present
• SUPERVISES DAY- TO- DAY ACTIVITIES OF HOURLY EMPLOYEE AND ASIGNS RESPONSIBILITY FOR SPECIFIED WORK OR FUNCTIONAL ACTIVITIES.
• KNOWLEDGE OF TECNIQUES, PRECEDURES, USE OF EQUIPMENT AND HOSITAL AND DEPARTMENTAL POLICIES.
• PREPARING SCHEDULES AND SETS DEADLINES TO ENSURE TIMELY COMPLETION OF WORK
• MONITORS EMPLYEE PRODUCTIVELY AND PROVIDES SUGGESTIONS FOR INCREASED SERVICE OR PRODUCTIVITY.
• WORKS WITH CUSTOMERS TO ENSURE SATISFACTION IN SUCH AREAS AS QUALITY, SERVICES, PROBLEMS AND RESOLUTION.
• ENSURES A SAFE WORKING ENVIRONMENT, ENFORCES SAFETY GUIDELINES, BUILDS
• DISSEMINATES POLICIES TO SUBORDINATES GIVES WORK DIRECTION, RESOLVES PROBLEMS, Team Leader, Nutrition Services (training)
JOHN HOPKINS, SIBLEY MEMORIAL HOSPITAL-Washington, DC January 2022 to December 2023
• MANAGES PRODUCTION, ASSEMBLY AND SERVICE OF PATIENT, CUSTOMERS, AND CATERED MEALS WITH
MAINTAINING SERVICE AND SANITATION STANDARDS.
• COURTEOUS AND RESPECTFUL TOWARDS PATIENTS, VISTORS AND CO- WORKERS.
• COMPLIES WITH ALL LOCAL, STATE, AND FEDERAL GUIDELINES FOR FOOD SAFETY AND SANITATION.
• EVALUATES FOOD TEMPERATURES THROUGHOUT THE MEAL PERIODS AND TAKES APPROPRIATE ACTION TO
CORRECT PROBLEM.
• DEVELOPS WORK SCHEDULES AND ASSIGNS DUTIES.
• MONITORS FOOD QUALITY ON A CONTINUOUS BASIS THROUGHOUT MEAL PERIODS AND AT CATERED EVENTS.
• EXECUTES HOSPITAL AND DEPARTMENT DISASTER PLAN.
• SECURES DEPARTMENT AND FOLLOW CASH HANDLING POLICIES.
• MONITORS PORTION CONTROL.
• ENCOURAGES STAFF TO SOLVE PROBLEMS.
• DECISION- MAKING IS LOGICAL AND DELIBERATE.
• MONITORS TIMELY MEAL SERVICES.
• CHECKS TRAYS AND PATIENT MENUS FOR ACCURACY PER DIETARY PRESCRIPTION Host / Assembler
SIBLEY MEMORIAL HOSPITAL-Washington, DC
January 2021 to December 2022
JOHNS HOPKINS
• ASSISSTS THE DEPARTMENT THROUGH THE DELIVERY OF TRAYS TO PATIENTS AND RETRIEVAL TRAYS FROM
PATIENTS.
• ASSISSTS IN THE DISH ROOM WHEN SCHEDULED.
• ACCURATELY CHECK TRAYS AGAINST THE MENU TO ENSURE TRAY ACCURACY.
• TIMELY DELIVERY OF PATIENTS TRAYS USING THE CORRECT PROCEDURES OF AT YOUR REQUEST ROOM SERVICE PROGRAM.
• PERFORMS PATIENT’S FOLLOW-UP AFTER MEAL SERVICE TO ENSURE PATIENTS SATISFACTION.
• REPORT ANY CONCERNS OR PROBLEMS TO FOOD SERVICES TEAM LEADER OR EATING PROBLEMS TO THE
APPROPRIATE DIETICIAN.
• EFFECTIVE COMMUNICATION WITH PATIENT REGARDING THE ROOM SERVICE PROGRAM AND MENU LOCATED IN EACH PATIENT’S ROOM, BEDSIDE.
• ADHERE TO ALL HOSPITAL AND DEPARTMENTAL POLICIES AND PROCEDURES. Bartender/server
STONEY’S / BULLFEATHERS-Washington, DC
April 2012 to March 2020
• PREPARE AND SERVE DRINKS TO CLIENTS DIRECTLY OR THROUGH WAITERS. COLLECTING PAYMENTS, KEEPING BAR EQUIPMENT CLEAN, PREVENTING CUSTOMER EXCESSIVE DRINKING MAINTAINING STOCKS, CREATING BAR MENU AND PREPARING APPERTIZERS.
• FAMILIARIZING GUEST WITH MENU AND DAILY SPECIALS, ACCURATELY RECORDING FOOD AND DRINKS ORDERS, RUNNING MULTI- COURSE MEALS, AND TALLYING BILLS. UP- SELLING: DIRECT CUSTOMERS TO MEAL ADD-ON AND SPECIALTY DRINKS OF PERCEIVED VALUE TO INCREASE SALES Food Service Supervisor
Education
June 2022 to Present
June 2022 to July 2023
GED
Prince William’s County-Manassas, VA
April 2003 to June 2003
High school diploma or GED
Skills
• Customer service
• Cleaning
• Production Management
• Sales management
• CRITICAL THINKING
• Purchasing
• SELF MANAGEMENT
• ORGANIZATION
• MATH SKILLS
• Management
• Merchandising
• Sanitation
• Supervising experience
• Restaurant Experience
• Dietary department experience
• Food preparation
• Cooking
• Bartending
• Kitchen Management Experience
• CASH HANDLING
• Food Service
• WILLINGNESS TO LEARN
• Budgeting
• Hospitality
• Host/Hostess
• Filing
• Kitchen Experience
• Shift Management
• Patient care
• Communication skills
• Serving Experience
• Busser
• PROBLEM SOLVING
• Catering
• Serving
• Baking
• POSITIVE ATTITUDE
• CREATIVITY
• EMOTIONAL INTELLIGENCE
• Culinary Experience
• COMMUNICATION
• TEAM PLAYER
• Banquet Experience
• Food Safety
• Guest services
• Upselling
• Retail Sales
• Computer skills
• FLEXIBILITY
• POS
• Leadership
• Food industry
Certifications and Licenses
Certified Dietary Manager training course
Present
ServSafe
April 2022 to April 2025
BLS Certification
Food Safety Certification
Food Handler Certification
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