Managerial Professional with MBA, HCM Focus

CYNTHIA ROBINSON MBA.B.S.HCM,NSLS,FACHE

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779-***-**** ********.*****@*****.***

Summary

A highly motivated and results-driven professional with Leadership experience and a MBA, ready to transition into a management role. My expertise in patient relations and administrative problem-solving is complemented by graduate-level training in strategic planning, team collaboration, and contract negotiation. I am skilled at executing business initiatives to drive revenue growth and am prepared to lead cross-functional teams to meet and exceed organizational goals.

Skills

Supervisory experience.

Teaching and training

Data analysis and reporting

Time management

Employee Relations

Recruiting

Customer Service Expertise

Documentation verification

Customer Service skills

Accounts receivable

Payment collections

Policies and procedures

Effective Communication

Policies and procedures

Sales proficient

Strategic Marketing

Strategic Planning

Team building

Compliance and Execution

Human Resource knowledgeable

Research skills

Supervised 15-20 employees

Data entry

Regulatory Knowledge

Strategic Planning

Financial Acumen and Budgeting

Problem-Solving and Critical Thinking

Quality Control and Assurance

Research Analysis

Team leadership

Accounts payable

Payment posting

Credentialing and verification.

EDUCATION

Columbia Southern University

Master’s degree: in Business Administration with a concentration in Human resources management. 05/ 25

National Society of leadership and success 5/2024

Colorado Technical University Online

Bachelor’s Degree Online: Business Administration with a concentration in Healthcare Management. 11/2022

Experience

Patient service center representative III 01/2024

Quest Diagnostics

Achieve a 98% success rate in first-attempt blood draws, ensuring patient comfort and satisfaction.

Processed and labeled specimens accurately, reducing rejection rates by 15% through strict protocol adherence.

Maintained 100% compliance with OSHA standards and infection control for a safe, clean workspace.

Administrative Assistant/ Wellness coach 08/2022 -01/2024

Ramp Health (seasonal contract) Chicago, Illinois

Coordinated office operations, reducing downtime by 15% through effective inventory and supply management.

Managed executive calendars and appointments, enhancing scheduling efficiency by 25% and minimizing conflicts by 40%.

Prepared and formatted reports, presentations, and spreadsheets with a 98% accuracy rate, saving 10+ hours weekly in review time.

Provides assistance to participate on coaching and logging into the computer to their portal.

Human Resources Assistant 10/2023 - 01/2024

Contractor through agency

Processed and managed 95% of HR-related paperwork and maintained 100% accurate employee records, improving data retrieval efficiency.

Assisted in recruitment by screening resumes and coordinating interviews for up to 30 candidates monthly, achieving an 80% interview-to-hire ratio.

Facilitated onboarding for new hires, ensuring 100% timely completion of orientations, leading to a 30% increase in retention.

Patient service center representative II 01/2023 -10/2023

Laboratory Corporation of America Itasca, IL

Led daily phlebotomy operations, achieving 95% patient satisfaction and boosting efficiency by 20% through optimized workflows.

Supervised and trained a team of 10+ phlebotomists, reducing error rates by 15% and improving staff retention by 25%.

Ensured 100% OSHA and CLIA compliance, maintaining a zero-violation record and reducing operational downtime by 10%.

Administrative Assistant 06/2022 -01/2023

Contractor through agency

Processed invoices and purchase orders with 100% accuracy, reducing financial discrepancies by 20%.

Organized meetings and resources, increasing on-time meeting rate by 30%, and ensuring smooth operations.

Improved response time to client emails by 20%, strengthening client relationships and satisfaction.

Patient service center representative III 12/2020- 06/2022

Loyola University Health System Oak Brook, IL

Collected blood samples from 60+ patients daily with a 98% first-draw success rate, enhancing patient comfort.

Reduced sample rejection rates by 15% through stringent quality control, improving lab workflow efficiency.

Maintained 100% compliance with safety protocols, ensuring a sterile environment and patient safety.

Patient service Representative contractor 09/2020-12/2020

UIC Hospital strike-through Cross Country Staffing Chicago, IL

Performed over 1,500 venipunctures and capillary draws monthly, achieving a 98% patient satisfaction rate by providing a comfortable experience.

Reduced sample rejection rate by 25% through accurate labeling and handling, ensuring quality compliance.

Streamlined patient flow by 30%, lowering wait times to under 10 minutes with efficient scheduling and prioritization.

COVID-19 Screener 06/2020- 09/2020

HR Support Group through the state of Illinois Chicago, IL

Screened and assessed 200+ individuals per shift, maintaining a 98% accuracy rate in identifying potential COVID-19 symptoms.

Reduced wait times by 30% through efficient patient flow management and teamwork, ensuring smooth operation during peak hours.

Achieved 99% compliance with data management regulations by accurately documenting screening records and ensuring patient confidentiality.

Patient service center representative II 06/2019- 06/2020

Northwest Community Healthcare Arlington Heights, IL

Processed up to 80 patient samples daily, increasing productivity by 25% while maintaining 100% sample accuracy.

Achieved 90% patient satisfaction in post-collection surveys through effective patient engagement techniques.

Trained new phlebotomists, improving team efficiency by 30% and ensuring adherence to best practices.

Certified Phlebotomist 07/2015-06/2019

Laboratory Corporation of America Itasca, IL

Perform 80–100 venipunctures daily with a 98% accuracy rate, ensuring high-quality samples with minimal patient discomfort.

Maintain 100% accurate labeling and organization of samples, reducing processing errors by 20% and ensuring laboratory compliance.

Provide compassionate care to 300+ patients weekly, achieving a 95% satisfaction rate through effective communication and patient comfort.

Certifications

Member of ACHE leadership 10/2023

HIPAA certification 2022

Member of NSLS

Honor Society

TECHNICAL SKILLS

•Microsoft PowerPoint

•Microsoft Office

•Kronos

•Epic

•Light Typing

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