Retail Operations Associate

TERRY A. WILLIAMS Jr.

**** ******* ***** ***** • Fort Worth, TX

817-***-**** • *****.************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented transportation and operations professional with experience in safety-critical environments, equipment operation, compliance, documentation, and technical problem-solving. Skilled in following strict procedures, performing inspections, maintaining accurate records, and working efficiently under pressure. Strong mechanical aptitude, excellent communication skills, and a proven ability to learn complex systems—seeking to transition into a Signal Trainee role with Metro-North Railroad.

CORE SKILLS

● Mechanical & Electrical Aptitude

● Equipment Inspection & Troubleshooting

● Documentation, Reporting & Data Entry

● Scheduling & Coordination

● Reading Technical Instructions & Labels

● Time-Critical Operations

● Customer & Vendor Communication

● Computer Skills: Excel, Word, PowerPoint

RELEVANT EXPERIENCE

Hand to Hand LLC – Assistant Administrator / Transportation Specialist Fairfield, CT & Fort Worth, TX Nov 2020 – Present

● Coordinate daily operations involving scheduling, dispatching, and routing, ensuring safe and efficient passenger transport.

● Maintain detailed logs, invoices, spreadsheets, schedules, billing, in-services, reconciliation reports, and client records with accuracy and organization.

● Produce written correspondence, process payroll, and manage data entry using Excel, Word, and PowerPoint.

● Perform occasional transport duties, operating vehicles safely and following all regulatory requirements.

● Manage office calendars, communication systems, and documentation with strong attention to detail and procedural accuracy.

Bozzuto’s Inc. – Driver / Loader / Selector

Cheshire, CT Oct 2017 – Nov 2020

● Operated powered industrial equipment (pallet jacks, loading equipment) following strict safety protocols.

● Performed pre- and post-trip inspections; identified and reported equipment issues to maintain operational safety.

● Read and interpreted product labels, slot codes, and voice selection instructions with precision.

● Built, secured, and wrapped pallets to exact specifications; loaded trailers for outbound deliveries.

● Transported perishable and non-perishable goods while adhering to DOT, FMCSR, and company regulations.

● Maintained high accuracy in routing, documenting, and delivering products. Garelick & Herbs Inc. – Delivery Driver

Greenwich, CT Jan 2015 – Aug 2017

● Conducted daily vehicle inspections, maintained ELDs, delivery logs, and verified invoices for accuracy.

● Ensured safe handling and delivery of goods, following OSHA guidelines to protect products and minimize hazards.

● Maintained and organized compliant work vehicles, while providing excellent customer service.

● Handled cash, validated purchase requests, and documented deliveries with accuracy. Elm City Market – Kitchen Manager

New Haven, CT Oct 2011 – Nov 2014

● Managed daily operations including inventory, ordering, scheduling, and staff supervision.

● Oversaw food production logistics and coordinated preparation and delivery for a major catering contract valued at $375K.

● Ensured compliance with safety, sanitation, and storage procedures, minimizing waste and spoilage.

● Trained staff on proper equipment operation, workflow processes, and safety standards. EDUCATION

Associate’s Degree – Railroad Engineering: Signaling & Communications Gateway Community College

ADDITIONAL QUALIFICATIONS

● Strong understanding of transportation and safety regulations

● Experience with time-sensitive task coordination

● Ability to read technical labels, codes, schedules, and procedural instructions

● Proven reliability and performance in safety-critical environments References available upon request

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