Relationship Management & Operations Leader
Resume:
Solomon Simpkins
*********@*****.***
PROFESSIONAL SUMMARY
Results-driven relationship management and operations professional with 6+ years of experience building strategic partnerships, managing high-value accounts, and serving as the primary liaison between organizations and key stakeholders. Proven ability to collaborate with multidisciplinary teams, improve service coordination, ensure compliance, and drive growth through strong relationships.
AREAS OF EXPERTISE
Strategic and Tactical Planning SQL MS Power BI CRM Agile Project Management New Business Development Competitive Analysis Forecasting Cost tracking Accounting Maximo MS - Project Negotiations Market Research
Brand Planning Consumer Insights Product Development Profit & Loss Team Leadership Content Development Collateral Materials Development Talent Management Training Materials Development Multiple Routing Software EDUCATION
Saint Francis University, Loretto, PA, Bachelor of Science in Criminal Justice 2012 - 2017
EXPERIENCE
Transportation Manager (JB Hunt) - Costco 2024 - Present
• Serve as the primary liaison between clients, internal teams, and operational staff, ensuring seamless coordination and high service satisfaction.
• Build and maintain long-term client relationships through consistent communication, issue resolution, and performance reviews.
• Monitor key performance indicators, compliance standards, and service outcomes to ensure alignment with client expectations.
• Prepare and present detailed reports and reviews to stakeholders, translating operational data into actionable insights.
•Lead staff development, training, and performance management to promote accountability, engagement, and service excellence.
• Train on and audit all processes and procedures needed to execute the day-to-day operations while seeking to identify and implement system or procedure improvement areas.
• Identify process improvement opportunities to enhance efficiency, service delivery, and overall experience.
•Executed safe and timely multi-stop deliveries by applying in-depth knowledge of routing systems and dispatch protocols.
•Reviewed driver logs and hours-of-service records to ensure compliance with DOT and all applicable state, local, and federal regulations.
•Collaborated cross-functionally within the distribution center to drive accurate, on-time delivery performance. Transportation Manager (JB Hunt) - Amazon Port 2022 - 2024
• Managed daily operations while acting as a central point of contact between clients, delivery teams, and leadership.
• Coordinated complex scheduling and routing needs to ensure timely, compliant service delivery under strict requirements.
• Perform administrative duties such as payroll, management of the Net-Revenue budget, driver counseling, accident reviews, filing and documenting, resolving pay issues, and analyzing P&L statements.
• Proficient in maximizing efficiency of fleet operations and profitability and making recommendations for continuous improvement, measuring key performance indicators, and creating, maintaining, and presenting customer-specific reporting and financial analysis through face-to-face interactions at customer locations.
• Collaborated with clients through regular meetings to review metrics, address concerns, and strengthen partnerships.
• Led hiring, onboarding, and training initiatives to ensure staff readiness and adherence to policies and
• Achieve safe, timely, and accurate deliveries to customers via a thorough working knowledge of multi-stop routing systems and dispatch procedures.
•Monitored driver logs, hours of service, and DOT documentation to maintain full compliance with regulatory requirements at all levels.
• Partnered with internal distribution teams to streamline operations and support timely, error-free deliveries. Solomon Simpkins
(732)- 558-3548
*********@*****.***
Logistic Coordinator (JB Hunt) - Costco 2019 - 2022
• Coordinated high-volume operations while maintaining strong communication with clients and internal teams.
• Coordinated the transportation of approximately $25 million annually
• Led and mentored 11 individuals in supply Chain, compliance, and distribution operations.
• Achieved a 98% on time customer delivery rate while also finding other opportunities to generate revenue.
• Reduced overhead costs by 12%, established business standards for process improvement and quality control
•Coordinated with distribution center departments to ensure accurate and timely deliveries. ADDITIONAL STRENGTHS
• Strong interpersonal and communication skills with diverse populations
• Detail-oriented with a strong understanding of compliance and documentation.
• Proven ability to represent an organization positively within the community.
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