Software Quality Assurance / Business Analysis Leader

Tobias J Israel

**A Jocab Street

Dorchester, MA, 02124

************@*****.***

Mobile: 857-***-****

PROFESSIONAL SUMMARY:

●20 years of professional Software Quality Testing experience on Client server Application.

●11 years of professional Software Programming and Business Anaylsis on Client server Application.

●Domain knowledge and experience in Health care.

●Good experience in Health Care (Meditech. Epic, PACS Application) Application.

●Experience in quality assurance by using manual testing and Testing Anywhere.

●Experience in using Stream Task+, JIRA and MS Excel for execution and defect tracking.

●Experience in using report generation (Powerscribe), and workflow orchestration (Primordial), Ticketing system.

●Experience in Documentation – writing system/technical specifications, solution supports functional requirements.

●Experience in using AMISYS, SMARTHL7 Message Viewer, MACESS and FACETS1

●(ServiceNow), (Cisco Finesse) Responsible for answering calls.

●Good Knowledge in MS Office 2003, 2007, 2010, 2013, Office 365, Exchange, Internet Explorer, and SharePoint.

TECHNICAL SKILLS:

Testing Tools: Testing Anywhere (TA)

Test Management Tools: JIRA, and Steam Task+

PROFESSIONAL EXPERIENCE:

Brigham & Women's Hospital (BWH)

Applications include PACS, report generation (Powerscribe), and

workflow orchestration (Primordial), (ServiceNow)

Role: Information Systems, Radiology, IS Business Analyst II Jan 2019 - Present

Description:

Brigham & Women's Hospital is a community-based accountable care organization and community hospitals network. Epic, PACS, Powerscribe, and Primordial have been a leading software vendor in the health care informatics industry for over 41 years, Epic provides integrated software solutions that meet the information needs of health care organizations worldwide.

Responsibilities:

●Delivers new technologies and applications to imaging departments, on main campus and at new sites.

●Supports technology and software applications related to PACS and Radiologist and Technologist workflow.

●Attends and participates in meetings and provides communication, feedback and follow-through to customers, end users, managers and colleagues.

●Understands relationship and interdependence of applications with PACS system(s).

●Assists in system management related functions.

●Acts as a technical resource to other team members.

●Analyzes Radiologist/Technologist/Practice clinical workflow to resolve issues and recommend application enhancements or workflow enhancements.

●Support clinicians in changing/adapting workflow to leverage technology (with a goal of improving quality and patient safety). Able to conduct training on clinical applications and processes to Radiologists, Technologists, and administrative support staff.

●Conducts implementation projects as assigned.

●Works on an enterprise team with Rad IT colleagues as assigned.

●Other projects and initiatives assigned.

●Provides quality customer service and serves as an exemplary customer representative from Medical Imaging IT.

●Performs other tasks and responsibilities as directed.

●First line of support for any client inquiries.

●Responsible for answering our support line during business hours and resolving or directing the call.

●Tier II IT support issues and help them reach the Tier 3 analysis when needed.

●Tier II support as well as for checking on systems regularly to support the team in maintaining healthy backups, antivirus status and more.

●Utilizing the Ticketing System (i.e. ServiceNow)

●Support over 40 different applications for Imaging Radiology.

●And conducting remote problem solving when necessary.

●Performing Data Migrations and Restorations.

●Apart from an Enterprise Imaging Group.

Environment: Epic, PACS, Powerscribe, Primordial, ServiceNow and SharePoint.

Steward Health Care Systems

Acquisitions project, Enterprise Meditech

6.0, 6.07, 6.08, 6.1 upgrade

Role: Quality Assurance Analyst June 2012 - 2019

Description:

Steward Health Care System is a community-based accountable care organization and community hospitals network. MEDITECH has been a leading software vendor in the health care informatics industry for over 41 years, Meditech provides integrated software solutions that meet the information needs of health care organizations worldwide.

Responsibilities:

●Responsible to develop and execute Manual/automation Regression, Integration, Unit, functionally scripts and cases for MEDITECH System, Client/Server Applications/modules (i.e., ABS, ADM, AP, BAR, BBK, EDM, EMR, HIM, ITS, LAB, LIS, MIC, MM, OM, ORM, PCM, PCS, PDOC, PHA, REG) using Testing Anywhere Client 9.2.0 and Array Software, Inc. Stream Task Version 3.2 Testing tool.

●Creating Test Scenarios, Test Scripts, Test Cases upload in Array Software, Inc., Stream Task Version 3.2 Testing tool for MEDITECH System, Client/Server Application, and Opened up Tickets with Meditech.

●Logged and Tracked Issues/defects in BMC Footprints 11.6 Service Core, MEDITECH System, Client/Server Application, and Array Software, Inc. Stream Task Version 3.2.

●Triaged Tickets to the appropriate groups if ticket cannot be resolved.

●Worked with groups external to the Advance, Clinical Application Team to ensure a timely and effective hand-off of triaged Tickets.

●Worked closely with the Advance, Clinical Application Team and Support Technical team on support, maintenance and implementation of application changes, enhancements/corrections and small project(s).

●Involved in providing superior customer service to internal and external clients, customers and patients, work closely with Customer care Senior Director, Applications, Advance, Clinical Application Team, Support Technical team, and Leadership Team.

●Managed small project(s) and prioritized and delegated accordingly.

●Worked on creating new project(s) in Array Software, Inc. Stream Task Version 3.2 and launched Master Scripts and Master Cases for respective project(s).

●Managed small Tasks for Managers, and Directors, provided daily reports to various Leadership Team members.

●Performed other duties as assigned by my manager, and Sir. Director.

●Ordinated/coordinated with vendors for various implementations and upgrades.

●Traveled to other sites as required for implementations and upgrades.

●On-call support for Array Software, Inc. Stream Task Version 3.2 and MEDITECH System, Client/Server Application, Troubleshooting/resolving various Tickets.

●Point of contact for new team member application process orientation and access issues.

●Create new team member within Innotas Application (Resource Add/Change Request form/Time).

●Active member in Steward Committee.

Environment: Testing Anywhere (TA), Array Software, Inc. Stream Task Version 3.2, JIRA, Meditech, Meditech New England Sinai, SharePoint, and Innotas,

Caritas Health Care – Carney Hospital July 2011 – Nov 2012

Role: Clinical Systems Support Specialists

Responsibilities:

●Training and supporting physicians and hospital personnel on the latest Advanced Clinical Systems including Computerized Provider Order Entry, Patient Care System, and Bedside Medication Verification (MEDITECH 6.0)

●Enter and maintain information in location logs.

●Perform related responsibilities as assigned or required.

The Boston Consulting Group February 2005 – July 2008

Role: Office Service IT Assistant

Ten years of relevant experience. Familiar with a variety of software including WordPerfect Office, Microsoft Office, Lotus 1-2-3, FoxPro, and Excel. I am proficient in web development with various programs including HTML coding, Hot Metal Pro, Dream Weaver, and Cold Fusion. Collected and delivered mail and other documents, faxes messages and packages as needed. Sorted and processed all UPS express packages Monitored office equipment and assisted staff on use of equipment, fax, copier, binder, etc.

.

Responsibilities:

●Worked as backup receptionist and was the liaison to all BCG’s vendors Coordinated Iron Mountain Archives’ storage and paper recycling.

●Responsible for ordering and replenishing office and kitchen items, maintaining neat kitchen appearance administrative tasks included setting up staff meetings, conferences and various events.

●Work closely with vendors including upgrades and coordinating on start and end date (including Test Plan).

●Providing technical support for general installations for various software applications.

●Troubleshooting various issues when consultants or vendors have an issue.

Pitney Bowes Management Services June 2003 - February 2005

Role: Team Lead/Customer Service Assistant Specialist

Responsibilities:

●Provided mail functions by use of the PBMS mail System which track shipment of packages.

●Responsible for working at other sites: Liberty Mutual Inc., PriceWaterCoopers Inc., and Brookfield Properties to cover missing shifts and/or employee problems.

●Assisted the manager with customer support/satisfaction and sales.

EDUCATION:

●Computer Graphics * Received associate’s degree from Springfield College, Springfield, MA 1999 - 2001

●Medical Technology * Received Bachelor’s Degree from Northeastern University, Burlington, MA 2001 - 2004

Skills/Interests:

●Member of a church choir where I play piano and drums

●Supply assistance in driving to New York, Washington, D.C., Philadelphia and other cities for special programs. Participated with Boston Fire Department in teaching kids about fire safety.

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