Administrative Support Professional with Customer Focus

JACLYN MCLAUGHLIN

**********@*****.*** 615-***-**** Murfreesboro, TN 37129

Summary Experienced office support professional with a track record of delivering outstanding customer service in various sectors. Demonstrated ability to make effective decisions that improve operational efficiency and client satisfaction. Committed to pursuing part-time roles, particularly on weekends, to leverage leadership skills. Customer-focused approach drives passion for enhancing service quality. Skills Calendar management

Data entry

Document handling

Office administration

Customer service

Inventory management

Confidentiality protocols

Record keeping

Time management

Conflict resolution

Effective communication

Team collaboration

Attention to detail

Professional and mature

Administrative operations

Experience Administrative Assistant 09/2024 - 04/2025 Applegate Recovery Brentwood, TN

Handled confidential documents in an organized fashion according to established protocol. Provided administrative support to the executive team, including scheduling meetings and managing calendars.

Entered data into spreadsheets using Microsoft Excel or other similar programs. Managed database systems containing customer contact information. Scheduled appointments between clients and customers and internal staff members. Greeted visitors and provided general information about the company. Answered questions from customers regarding products and services offered by the company. Managed office supplies inventory and placed orders when necessary. Site Manager 02/2024 - 05/2024

Meals on Wheels Lebanon, TN

Prepared budgets and monitored expenses to stay within allocated limits. Resolved conflicts between staff members in a timely manner. Mentored new employees on safety protocols, processes and procedures. Monitored job progress to ensure quality standards were met. Assigned tasks and delegated responsibilities among team members. Managed daily operations of the site, including staff and contractors. Ensured compliance with safety protocols, regulations and standards. Maintained records of inventory, assets, personnel and other relevant data. Ensured accurate completion of all paperwork associated with deliveries. Verified accuracy of items loaded onto truck against shipping documents. Performed pre-trip inspections of delivery vehicle according to company guidelines. Resolved customer complaints in a professional manner while maintaining positive relationships with clients.

Received daily delivery instructions and route assignments from dispatch. J

M

Pediatric Auditory Technician 01/2024 - 04/2024

Pediatrix Murfreesboro, TN

Tested and calibrated instruments to ensure accuracy and reliability of data. Maintained records of repairs, calibrations, and tests performed on equipment. Tested the hearing of newborn babies to ensure that their hearing was at a satisfactory level before going home with mom and dad.

Medical Receptionist 10/2023 - 01/2024

Centerstone Community Mental Health Center Nashville, TN Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.

Maintained confidentiality of patient information according to HIPAA regulations. Answered phones promptly and directed calls appropriately. Processed referrals for specialist care when requested by physicians or patients. Maintained supply inventory for office area, ordering items as needed and stocking shelves. Ordered office supplies as needed to maintain inventory levels. Performed data entry tasks related to billing and collections procedures. Scheduled patient appointments, verifying accuracy of appointment times with providers. Answered incoming calls, responding to inquiries from patients and other medical offices. Greeted and checked in patients, updating patient information in computer system. Answered multi-line phone system and directed callers to requested personnel and departments. Retrieved faxes and uploaded documents to patient charts to assist clinical staff. Protected patients by observing strict HIPAA guidelines. Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Took messages from patients and promptly relayed to appropriate staff. Straightened up waiting room to maintain neat and organized space. Called patients to confirm scheduled appointments and obtain additional details. Processed patient payments and scanned identification and insurance cards. Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.

Makeup Artist /Shop Owner 03/2013 - 12/2022

Manic Makeup and Hair Design Goodlettsville, TN

Ordered supplies when necessary to replenish stock levels of cosmetics and skincare items. Demonstrated makeup application techniques to clients based on individual features and preferences. Recommended specialized treatments for skin conditions such as acne or wrinkles. Inspected makeup brushes and other tools before use to ensure proper hygiene standards were met. Assisted customers in selecting appropriate products based on their individual needs and preferences. Organized inventory of cosmetics and supplies according to expiration dates. Applied corrective makeup techniques to cover blemishes, dark circles, and other skin discolorations. Educated customers on proper usage of skincare products for optimal results. Collaborated with hairstylists, photographers, costume designers, models, and other professionals in the industry.

Maintained a clean and sanitary work area in accordance with health regulations. Performed makeovers for fashion shows and special events. Consulted with clients about desired look or color palette prior to application process. Created custom looks for special events, such as weddings, proms, and photo shoots. Day School Teacher 08/2018 - 02/2019

Hermitage Hills Day School Hermitage, TN

Incorporated differentiated instruction techniques throughout lessons plans. Established positive relationships with each student by providing support and guidance both inside and outside the classroom.

Developed creative activities that encouraged critical thinking skills. Encouraged collaboration between peers during group projects or activities. Utilized effective communication techniques when speaking with parents about their children's academic progress.

Adapted teaching methods according to changing educational trends. Researched best practices in order to stay up-to-date on new teaching approaches. Collaborated with other teachers, administrators and parents to ensure student success. Created a safe, supportive environment for students to learn in. Maintained accurate records of student progress, attendance, and behavior. Estée Lauder Beauty Advisor 06/2017 - 12/2017

Macys Department Store Goodlettsville, TN

Maintained an up-to-date knowledge of all beauty products available for sale. Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick. Educated customers about the proper use of cosmetics, fragrances and other beauty items. Ensured that all displays were neat and organized at all times. Managed inventory levels by monitoring stock levels regularly. Followed company policies related to returns, exchanges and refunds according to guidelines. Administered special promotions such as discounts or loyalty rewards programs. Greeted customers upon entering store or salon and established friendly relationships with them. Assisted in the development of new beauty products and services. Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.

Created detailed reports on sales performance and customer feedback. Upsold additional beauty items when appropriate to increase sales revenue. Assisted in opening and closing procedures including counting money drawer contents at end of shift. Substitute Teacher 05/2005 - 11/2012

Sumner County Board of Education Gallatin, TN

Administered tests and assessments according to school guidelines. Implemented school policies and procedures in the classroom. Monitored student progress and provided feedback for improvement. Supported special needs students by providing individual instruction as needed. Encouraged positive behavior among students through effective communication techniques. Served as a mentor for new substitute teachers when necessary. Maintained a safe learning environment by enforcing school rules and regulations. Adapted teaching methods to accommodate diverse learning styles. Provided feedback on assignments or projects given by the regular teacher. CSR 06/2010 - 10/2012

Amerigroup Community Care Nashville, TN

Processed orders, forms, applications, and requests. Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.

Maintained records of customer interactions, transactions, comments and complaints. Followed up with customers to ensure their satisfaction. Demonstrated excellent verbal communication skills when interacting with customers. Participated in team meetings or training sessions when necessary. Handled customer inquiries and complaints in a timely manner. Documented all conversations with customers in CRM software according to company standards. Consulted with customers regarding needs and addressed concerns. Customer Service Representative 10/2006 - 06/2008

CVS/caremark Nashville, TN

Provided exceptional customer service to ensure customer satisfaction. Resolved customer complaints promptly and efficiently. Resolved complex problems by working with other departments to provide solutions that meet customer needs.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Answered inbound calls, chats and emails to facilitate customer service. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Hospitality Worker/Hotel Front Desk Clerk 02/1998 - 02/1999 Wingate Hotel Murfreesboro, TN

Resolved customer complaints professionally while maintaining a friendly attitude towards patrons. Monitored inventory levels for all items used in the hospitality area. Performed data entry into computer systems to maintain accurate records of customer information. Greeted customers warmly and made them feel welcome. Managed incoming and outgoing mail, courier services, faxes and other correspondence. Assisted with scheduling appointments for clients and visitors. Handled requests from clients over the phone or via email. Printed out labels for mailing packages.

Greeted visitors and directed them to the appropriate personnel. Reservation Agent 02/1997 - 05/1998

Opryland Hotel Nashville, TN

Maintained a thorough understanding of hotel policies and procedures. Performed daily audits of reservation data to ensure accuracy. Provided customers with information on hotel services, amenities, and packages. Verified customer information including contact details and payment method. Assisted customers with special needs or requests such as room upgrades or late check-outs. Processed customer payments for reservations over the phone. Answered inbound calls and responded to customer inquiries regarding reservations. Advised guests on local attractions and activities available nearby. Scheduled reservation requests and maintained accurate records of bookings. Education and

Training

High School Diploma 05/1996

Beech Senior High School Hendersonville, TN

Associate of Science: Social Work

Liberty University Lynchburg, VA

References References available upon request.

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