Administrative Support Specialist with Scheduling Expertise

Jessica Gervolino

954-***-**** ***.*********@******.***

Professional Summary

Detail-oriented and motivated administrative professional with years of experience supporting business operations, managing front office tasks, coordinating schedules, and maintaining organized records. Proven ability to streamline processes, ensure excellent customer service, and contribute to a productive and professional office environment. Professional Experience

Scheduling Coordinator

Advocate In Home Care – Fort Lauderdale, FL 2024 – 2025

- Coordinate daily schedules between patients and in-home care providers across multiple locations.

- Communicate with clients, families, and caregivers to confirm services and resolve scheduling issues.

- Ensure appropriate provider-patient matches based on care needs, preferences, and availability.

- Maintain accurate calendars and update records in scheduling software.

- Support healthcare operations by handling urgent changes, cancellations, and rescheduling needs.

- Collaborate with the care team to optimize coverage and patient satisfaction. Front Desk / Hospitality Coordinator

The Wharf Ft. Lauderdale – Fort Lauderdale, FL 2023

– 2024

- Managed front desk responsibilities, staff scheduling, and operations.

- Supervised team performance and ensured adherence to hospitality standards.

- Monitored and maintained inventory of office and venue supplies.

- Created and implemented standard operating procedures for front office workflow.

- Ensured compliance with legal, health, and safety regulations.

- Generated daily and weekly reports for senior management. Accounting Clerk

Brothers Concrete Pumping – Fort Lauderdale, FL

2018 – 2021

- Processed and emailed job billing invoices to clients.

- Maintained accurate records in Excel and QuickBooks.

- Conducted audits and resolved financial discrepancies.

- Performed routine bookkeeping and bank reconciliations.

- Managed collections and followed up on outstanding payments.

- Documented internal company financial procedures. Administrative Assistant

Helping America Group – Boca Raton, FL 2015 –

2018

- Provided administrative support for credit repair services.

- Scheduled appointments, managed office supplies, and organized client Hiles.

- Created custom letters, forms, and report for clients and staff.

- Supported clients in qualifying for home loans by improving credit scores.

- Handled customer service inquiries and maintained accurate documentation.

- Ensured compliance with credit and collection laws. Education

Palm Beach State College

Key Skills

- Front Desk & Office Coordination

- Administrative Support

- Scheduling & Calendar Management

- Bookkeeping & QuickBooks

- Invoicing & Collections

- Microsoft Office & Excel

- Customer Service

- Document Preparation

- Organizational Skills

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