Customer Service & Support Specialist with 6+ Years Experience
Resume:
Candace Vines
Taylor, MI *****
************@*****.***
Professional Summary
Customer focused professional with 6+ years of experience delivering high quality support in fast paced, customer driven environments. Known for handling complex inquiries, maintaining accurate records, and communicating clearly across multiple systems. Brings a strong work ethic, attention to detail, and the ability to stay composed under pressure while meeting performance and service standards. Ready to contribute immediately to a team that values reliability, accountability, and excellent customer experience.
Work Experience
Customer Service Specialist (Contract / Remote & Onsite) Hospitality Consultant Group-West Bloomfield Township, MI June 2024 to Present
• Provide phone and email customer support in fast paced environments, addressing inquiries, account questions, scheduling needs, and service requests
• Accurately document customer interactions, update records, and follow internal procedures within CRM systems
• Resolve customer concerns professionally while maintaining call quality, productivity, and compliance standards
• Manage multiple tasks simultaneously, including data entry, follow ups, and coordination with internal teams
• Deliver consistent, courteous service while adapting to changing workflows and customer needs Sales Associate/ Project Coordinator
CFI-Livonia-MI
February 2022 to April 2024
• Served as a primary point of contact for customers, managing inquiries, orders, payments, and service requests with accuracy and professionalism
• Coordinated schedules, routes, and appointments to support on time service completion and efficient daily operations
• Maintained detailed, accurate customer records and documentation across multiple internal systems
• Partnered with internal teams and external vendors to track orders, materials, and timelines
• Identified and resolved customer issues by following procedures, prioritizing urgency, and ensuring timely follow-up
• Trusted to manage inventory tracking, cycle counts, and documentation with a high level of accuracy Mortgage Sales Representative
LeadPoint Inc.-Troy, MI
April 2017 to June 2020
• Managed high volume inbound and outbound calls in a performance driven call center environment
• Reviewed and verified customer information to determine eligibility while ensuring accurate documentation
• Clearly explained next steps and set expectations to improve customer understanding and satisfaction
• Documented all interactions thoroughly to support compliance and follow up
• Consistently met quality, productivity, and call handling standards Customer Service Representative
Consumers Energy-Farmington Hills, MI
May 2015 to November 2017
• Handled a wide range of customer inquiries related to accounts, billing, and service requests
• Processed payments accurately while explaining policies in a clear, customer friendly manner
• Maintained organized, up to date customer records in internal systems
• Selected to assist with onboarding and training new employees
• Recognized for maintaining professionalism during high call volumes and challenging interactions Education
General Studies (Diploma) (High School Diploma)
Southfield High School
September 2002 to June 2006
Upper secondary education
Skills
• • High-Volume Customer Support • Professional Phone & Written Communication • Account & Record Management • Accurate Data Entry & Documentation • Issue Resolution & Follow-Through • Scheduling & Operational Coordination • Payments, Billing & Account Support • Time Management & Prioritization • CRM & Internal Systems • Confidential Information Handling Languages
• English
Certifications and Licenses
Driver's License
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