Customer Service & Scheduling Specialist with Healthcare Support

MAKEISHA BOYD

Norfolk, VA 757-***-**** *****************@***********.***

Authorized to work in the U.S. Willing to relocate PROFESSIONAL SUMMARY

Customer-focused professional with experience in call centers, appointment setting, and healthcare support. Strong communicator skilled in scheduling, CRM systems, and maintaining compliance in fast-paced environments.

PROFESSIONAL EXPERIENCE

Customer Service Representative — Life Protect 24/7 (2025–Present)

• Handle inbound/outbound customer calls and scheduling

• Update CRM records and maintain compliance standards Appointment Setter — Wolf River Electric (2024–2025)

• Generated qualified solar sales appointments

• Maintained accurate lead and appointment data

Customer Service Representative — New Partner’s Teleservices (2020–2021)

• Conducted high-volume outbound calls for political fundraising

• Met call quality and performance goals

Certified Nursing Assistant — Senior Corp (2020–2021)

• Assisted patients with ADLs while ensuring safety and HIPAA compliance EDUCATION

Medication Aide – Career Training Solutions (2023) High School Diploma – Indian River High School

CORE SKILLS

Customer Service • Call Center Operations • Appointment Scheduling • CRM Systems • Data Entry • Healthcare Support • HIPAA Compliance • Microsoft Office • Communication • Time Management CERTIFICATIONS

CNA • Medication Aide • CPR & First Aid • PCA • Certified Home Health Aide • Driver’s License

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