Account Manager Client Growth & Retention

DANIELLE FIELDS

Account Manager Client Partnerships Revenue Retention & Growth

******.********@*****.*** 646-***-**** Edgewater, NJ www.linkedin.com/in/danielle-fields-79760b266

PROFESSIONAL SUMMARY

Account Manager with 10+ years of experience managing and growing customer relationships across food manufacturing, logistics, and service-based industries. Proven ability to retain and expand accounts, support revenue goals, and serve as a trusted partner to clients while collaborating cross-functionally to deliver results. Highly organized, data-driven, and skilled in CRM systems, contract execution, and end-to-end account ownership.

CORE SKILLS

Account Management, Client Retention, Revenue Expansion, Contract & Order Management, Cross-Functional Collaboration, CRM Systems (Salesforce, HubSpot, Dynamics), Forecasting & Reporting, Process Improvement, Customer Success, Negotiation Support, Pipeline & Account Lifecycle Management

PROFESSIONAL EXPERIENCE

Kettle Cuisine - Account Manager 2021 - 2025

- Managed a portfolio of key customer accounts, serving as the primary point of contact for ongoing account needs.

- Coordinated with sales, logistics, production, and finance teams to ensure seamless fulfillment and contract compliance.

- Oversaw order processing, pricing accuracy, invoicing, and delivery timelines to maintain high customer satisfaction.

- Analyzed account data to identify trends, risks, and growth opportunities.

- Supported account retention through proactive communication and issue resolution.

Ship Any Car - Sales Broker / Account Manager 2008 - 2020

- Managed the full customer lifecycle from quoting through delivery and post-service follow-up.

- Built and maintained a recurring book of business through long-term client relationships.

- Increased repeat business through consultative selling and reliable execution.

- Maintained CRM records to support pipeline visibility and forecasting.

- Mentored team members on sales processes and client communication best practices.

EDUCATION

St. Paul's College, Communications

ADDITIONAL INFORMATION

Remote and hybrid account management experience. Strong organizational, communication, and multitasking skills. Comfortable managing fast-paced, high-volume account portfolios.

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