Case Manager for DHS Public Benefits Programs

Milan Williams

Case Manager

Address: Lanham, MD

Phone: 301-***-****

Email: ***************@*****.***

Focused on helping others reach sustainability by applying expertise in the Department of Human Services policies. Knowledgeable about utilizing eligibility systems and other sources of electronic and paper information to look up case history, understand current eligibility, and identify any required actions or ongoing information. Strong technical proficiency, quick to adapt to changing dynamics and metrics, and work efficiently in fast-paced environments. Seeking an opportunity to contribute my skills and experience to the success of a client-facing human services team. Skills

• MS Office Suite, Sharepoint, G Suite, Salesforce, CATCH, Internet EDUCATION

UNIVERSITY OF MARYLAND EASTERN SHORE, Princess Anne, MD - Completed 5/2017 Bachelor of Science in Rehabilitation Services/Allied Health Activities: LGBTQ Peer Educator, Student Mentor

EXPERIENCE

Case Manager/Lead Career Advisor GRANT ASSOCIATES, INC., WASHINGTON, DC 05/2019 – PRESENT

• Counsel customers under the TANF Employment and Education Program (TEP) and Supplemental Nutrition Assistance Program and Electronic Benefit Transfer Program

(SNAP/EBT) administered by DHS/ESA.

• Research best practices in human service delivery and adjust training materials to apply knowledge of programmatic policies and procedures while conducting audits.

• Educate 75+ customers to have a thorough working knowledge of their public benefits administered by DHS/ESA, and the work requirements associated with its (ESA) employment programs.

• Develops in collaboration with customer, an individualized employability plan outlining long and short-term vocational objectives and steps to be taken in achieving the specified employment goal under DHS guidelines.

• Adheres to protocols and follows up appropriately to identify, escalate, and address any questions, concerns, and issues from both external customers and internal coworkers.

• Gather, enter, and organize information from a variety of sources (i.e., CATCH, case files, audits, and invoices); analyze information to identify issues and isolate problems, while developing solutions and measurements of productivity and effectiveness for the customers.

• Provide guidance in the implementation of performance standards for designated staff, compile routine and special statistical and narrative reports. Analyzes statistics for use in planning, problem-solving, and staff assignments.

• Provides case management services focusing on intervention strategies that will remove all existing barriers to employment and make appropriate referrals.

• Consistently meet monthly milestones and maintain a 90% compliance rate of current caseload.

Direct Support Professional DC RESIDENTIAL SERVICES. INC., Washington, DC 11/2017 - 05/2019

• Supervised up to 3 clients in the activities of daily living, community integration, and personal care.

• Administered evaluations and assessments; transitioned staff communication books and all other records as required.

Vocational Counselor PSI FAMILY SERVICES, INC., Washington, DC 09/2017 – 05/2019

• Counseled and assisted 20 clients with mental health challenges with their individual career goals.

• Established a strong rapport and networked with employers, industry organizations, and public agency representatives.

• Discussed career objectives and advised clients on resumes, conducted mock interviews, and assisted clients with job applications, screened job openings and vocational training opportunities.

Inclusion Support Staff Maryland-National Capital Park & Planning Commission, Hyattsville, MD 05/2017 – 08/2017

• Collaborated on facilitating M-NCPPC social programs for participants with varied intellectual and developmental disabilities; implemented reasonable accommodations and modifications for individuals with disabilities in general recreation activities.

• Submitted weekly progress reports and all necessary documentation.

• Communicated with participants, parents, other staff members, and the public. Physical Therapist Apprentice PORTERA REHABILITATION, Lanham, MD 05/2016 – 08/2016

• Supervised light daily exercise and guided patients through simple physical movements.

• Maintained organized work areas and treatment rooms, and disinfected and maintained equipment.

Administrative Assistant HEPATITIS FOUNDATION INTERNATIONAL, Silver Spring, MD 05/2015 – 08/2016

• Reported and provided administrative support to Chief Executive Officer; answered phones, managed daily data entry, and confirmed meetings with supervisor and outside stakeholders.

• Reorganized electronic database to make it 91% more efficient. Oversaw the company's social media strategy and increased brand awareness and improved marketing efforts by 18%.

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