Remote-Ready Customer Service Professional with Education Background

SUMMARY

A dedicated and competitive worker who consistently demonstrates excellence and leadership across a wide array of skills and abilities. An educator who recognizes that learners may espouse multiple intelligences necessary for success in the classroom. An open minded individual who is excited by the challenges and learning opportunities available for an international teacher.

EDUCATION

La Carlotta City College La Carlotta City, Negros Occidental 2010-2012

Master of Arts in Education, English-Linguistics (Complete Academic Requirements)

University of Negros Occidental-Recoletos Bacolod City, Negros Occidental 2003-2007

Bachelors of Elementary Education- English

CERTIFICATION:

Professional Elementary Education Teacher, Philippines

Complete Academic Requirements, Master of Arts in Education- English

ABA Therapy, Pending

LANGUAGES SPOKEN

English- Fluent

Hiligaynon- Fluent

Tagalog- Fluent

EDUCATIONAL EXPERIENCE

District of Colombia Public Schools (DCPS), Washington DC Nov 2016- Present

Substitute Teacher:

Facilitate and adapt lessons left by classroom teachers in order to maintain continuity in their absence.

B.A.S.I.C.S ABA Therapy LLC, Washington DC Aug-Nov 2016

Lead Teacher: Provide inclusion services for Pre-K 3 students.

Supervise and delegate tasks to a team of three assistants in order to provide after school, therapy-based lessons to 18 Pre-K 3 students across a range of learning abilities and styles.

Siam Computer and Language School, Bangkok, Thailand July, 2012-January, 2014

Special Language Teacher: Taught 1st -6th grade English and Math classes at a highly urbanized public school in Bangkok.

Created and implemented a pilot curriculum for 1st and 2nd grade students in advanced English and Math classes.

Designed assessment pieces for 3rd-6th grade English students.

Organized an English Club for all primary school students to promote increased use of English at school.

Department of Education, Bago City, Philippines Feb, 2010- May, 2012

Teacher I: Taught Basic Education Curriculum focusing on English, Mathematics and history to 240 students at Astro-Farms Elementary School located in a rural, agricultural area.

Handled five sections of elementary English classes for students across grades 4-6 on a daily basis with students whose regional and national test scores grew 18% over the course of a year.

Directed and organized an English language festival consisting of 13 speaking and writing events for contestants coming from the 36 schools of the local division.

Represented Astro-Farms Elementary School at several regional and local English writing and speaking contests.

Facilitated a two-day seminar workshop on Speech Training in relation to English declamation, chamber theatre, jazz chants, and choral reading for 25 English teachers and 150 students.

Formulated a budget outlay in English which was used by nearly 450 elementary school teachers to guide their lesson planning throughout the Department of Education, Bago City.

Organized weekly reading events and implemented daily “English hours” while enhancing the school’s book holdings and acting as school librarian.

Founded the Astro-Farms ‘The Glittering Rainbows’, the first school paper implemented at Astro-Farms Elementary School.

Formed and led a troop of 36 grade school students after attending the basic training course for the Boy Scouts of the Philippines.

Oversaw and monitored all school facilities and supplies, created reports, and made requests while serving as school property custodian.

United States Peace Corps, Negros Occidental Summers 2010 and 2011

Teacher Trainer: Selected as a trainer based on English fluency in order to act as a trainer for thousands of teachers throughout Region VI in ICT, Multiple Intelligence and Filipinisms.

Collaborated with American facilitators to co-teach training sessions for teachers in ICT, Critical Thinking, and Filipinisms.

Facilitated classes for groups of 40 teachers four times a day for two weeks with highly positive feedback.

CUSTOMER SERVICE EXPERIENCE

Maketto, Washington DC April, 2015- June, 2016

Food Runner/Expo: Selected and trained by Executive Chef, Erik Bruner-Yang to oversee the pacing and presentation of dishes at a fast paced, award-winning restaurant.

Trained 10 other employees how to present dishes based on chef’s specifications.

Teleperformance Philippines, Bacolod City, Negros Occidental 2007 -2009

Customer Service Representative: Acted as the first line of response and technical support to North American customers of both Sprint and Expedia.com.

Provided customer support to American customers while abiding by an English only policy.

Underwent North American accent and cultural training using the Berlitz methods.

SKILLS:

Story telling

Oration

Declamation

Recorder/Pianica

Cooking

AWARDS:

National Teacher Leadership Award, 2010

Modern Teacher Award, 2011

Best English Speaker- Division, 2010, 2011

Best Trainer Award 2010, 2011

Most Promising Teacher Award- Division 2010 and 2011, Regional 2011

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