Medical Administrative Assistant with Debt Collection Experience
Resume:
Jaima's Resume
From: Jaima Preston (************@*****.***)
To: *****@*******.***
Date: Monday, December 16, 2019 at 09:23 PM EST
Jaima Preston
Port Charlotte, Fl 33952
Email- ************@*****.***
Objective
Experienced personable medical professional seeks medical secretary/ any employment in or near Charlotte/ Sarasota County, Florida.
Experience
Medical Debt Collector- Vengroff Williams Inc, Sarasota, Fl January 2015- Now Researches and Analyzes accounts prior to initiating debtor contact, examines historical data, prior payment histories, asset investigation and possible third party liability including Probate and/or insurance filings. Determines the most effective and economical means of collection for each account and applies standard due diligence to collect monies owed.
•Maintains complete records on all accounts including, but not limited to, detailed documentation on all collection efforts.
Utilizes available resources and skip tracing techniques to locate debtors/third parties and any relevant credit information pertaining to the individual or third party responsibility for the debt. Generates correspondence through the use of system letters, free form letters, and email communication. All correspondence will reflect Vengroff Williams’ mission statement and communicate the professionalism we pride ourselves in.
•Follows company processes and procedures when recommending an account for legal action.
•Maintains organized and current physical files for open accounts in queue.
•After collection efforts are exhausted, decides whether to litigate or close the file.
•Other various duties, at the discretion of direct management. Subrogation Specialist-
Communicates and explains intermediate account information to the customer with focus on collecting the delinquent balance.
Negotiates on every call in an attempt to satisfy delinquent customer balances. Document call results, including the disposition of calls, payments agreements, payment plans and other results. Safeguards company assets, customer’s privacy and other proprietary information. Maintains compliance with legal and regulatory requirements. Analyzes customer account status, history to determine. appropriate actions and payment plans. Bnecessary with escalation for corrections when needed. Utilizes established escalation procedures to expedite prompt resolution. Multitasks between various applications and systems and applies information to resolve consumer’s situations. Follows company policies and procedures as well as guidelines for Company and Clients. Acts as a product expert, articulating product features and the benefits of satisfying a payment. 10/29/25, 11:00 AM Yahoo Mail - Jaima's Resume
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. Received Insurance Adjuster's License August of 2019 Home Health Care Aid – There’s No Place Like Home, Lancaster, PA January 2011 - July 2012
Traveled to residential homes, nursing homes, and assisted living centers to provide professional health care, to the geriatric community on an as needed basis
Helped with cooking, cleaning, bathing, and administering medications and other medical needs Lifted and transported clients to appointments, stores, etc. Floating Secretary - Gateway Medical Associates September 2009 - January 2011
Traveled to multiple offices on a daily basis
Checked patients in and out of medical facilities for appointments Verified insurance utilizing Navinet systems
Collected co-pays and regular payments daily
Provided excellent customer service and submitted referrals using in-house system/referral look-up, Handled various administrative billing tasks
Trained new employees.
Medical Secretary - Main Line Fertility January
2007 - May 2009
Checked patients in and out for medical appointments Collected co-pays daily
Verified insurance, filled out necessary correspondence documents, charts, and other medical related paperwork Provided daily customer service,
Submitted referrals using the medical system/ referral look-up database system Traveled to multiple offices in the practice to administer professional medical assistances Education
Delaware County Community College Coatesville, PA December 2007 Major Concentration: Phlebotomy- Octorara High School, Atglen, PA June 1997 10/29/25, 11:00 AM Yahoo Mail - Jaima's Resume
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