Customer Service & Operations Professional

Danielle Pecina

Customer Service Operations Team Support

Professional Summary

Dependable and hardworking professional with 5+ years of experience across retail, hospitality, administrative, and service-based roles. Strong team player known for reliability, adaptability, and providing excellent service in fast-paced environments. Able to learn quickly, follow procedures, and contribute positively to team operations. Core Skills

Customer & Member Service • Team Collaboration • Cash Handling & POS • Inventory & Stocking • Time Management • Problem Solving • Workplace Safety • Dependability • Adaptability Professional Experience

People Services Specialist – Team Select Home Care July 2025 – Present

- Support employees and internal customers with questions and requests

- Maintain confidentiality and accuracy when handling sensitive information

- Balance multiple tasks efficiently while meeting deadlines Office Administrator / Office & Marketing Coordinator – DPF Resolutions July 2024 – July 2025

- Provided daily customer service and administrative support

- Managed records, payments, and documentation accurately

- Assisted with team coordination and office operations Bar Attendant – The St. Anthony Hotel March 2023 – Sept 2023

- Delivered consistent service in a fast-paced hospitality environment

- Followed cleanliness, safety, and service standards Bar Back – Backyard on Broadway Oct 2023 – June 2024

- Supported team operations during high-volume shifts

- Maintained stocked, organized, and clean work areas Barista – Starbucks 2020 – 2023

- Provided fast, friendly service in a high-volume retail environment

- Handled cash, POS transactions, and customer concerns

- Worked collaboratively to meet operational goals Education

High School Diploma / GED

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