Customer-Focused Sales and Support Professional
Resume:
Isabel Martinez
602-***-**** ***********@******.*** Phoenix, AZ 85041
SUMMARY
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly.
Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Customer-oriented professional with several years of experience building relationships.
SKILLS
• Client Account Management
• Fraud Detection
• Excellent communication skills
• Reliable and punctual
• Multi-tasking strength
• Customer Service
• Retail loss prevention
. Bilingual in Spanish
EXPERIENCE
Primovardos Salsa/ Sales Associate, Primovardos Salsa Company/Sylvia Soto, July 2021-September
2022
Phoenix, AZ
Sales assistant position, I sold Primovardos Salsa at a Farmers Market. Set up area to sell Primovardos Salsa
• Upsold additional items based on customer interests and needs.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.
Electronic Banking Specialist, Adecco Staffing, November 2006-January 2007
Phoenix, AZ
•Provided technical support for the electronic banking platform, troubleshooting customer issues as necessary.
Sales Associate, Arizona Humane Society, October 2003-May 2004
Phoenix, AZ
• Assisted customers with product selection, sizing and styling.
• Maintained cleanliness of store environment including floors, windows, displays.
• Processed returns, exchanges, and refunds in accordance with company policies.
• Upsold additional items based on customer interests and needs.
• Restocked shelves as needed to ensure sufficient inventory levels.
Technician, State of Arizona, September 2001-April 2002
Phoenix, AZ
• Managed quality control and maintained high level of customer satisfaction.
•Filled out work orders, repair logs and maintenance plans to document work completed.
• Completed scheduled appointments on time to drive quality service.
Customer Service Coordinator, Hayden Park Association, May 1995-May 1998
Phoenix, Arizona
• Developed processes for collecting feedback from customers about their experience with the company's services and products.
• Researched new products or services that may be beneficial to customers.
• Collaborated with other departments to resolve complex customer issues quickly.
Fraud Customer Service, Chase Bank, September 1996-September 1997
Glendale, AZ, AZ
• Developed procedures for the prevention, detection, investigation, and reporting of fraudulent activities.
• Identified areas where additional controls could be implemented to prevent future fraud incidents.
•Assessed customer and client data to detect potential fraud risks.
Credit Card Customer Service Representative, Bank of America, January 1991-May 1995
Glendale, AZ, AZ
• Identified opportunities to cross-sell products or services that would benefit customers' needs.
• Performed research on complex customer requests utilizing available resources such as online databases or internal systems.
• Collaborated with different teams within the organization such as marketing, sales, finance for effective resolution of customer complaints and issues.
• Managed incoming calls from customers seeking assistance with their credit cards and provided solutions accordingly.
• Utilized computer system technology to answer inquiries quickly and accurately using automated response scripts when necessary.
• Coached new hires regarding policies and procedures related to credit card operations and customer service best practices.
• Verified accuracy of customer information in order to ensure proper account management.
• Ensured compliance with all federal laws pertaining to consumer financial protection including
Fair Credit Reporting Act regulations.
EDUCATION AND TRAINING
Some College (No Degree)
Emphasis On Business, Glendale Community College, Glendale, AZ
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