Customer Service Enthusiast with Leadership Experience

ALYSSA

ALVAREZ

**** ******* ** 661-***-**** ****************@******.***

PROFESSIONAL SUMMARY

Motivated and dependable college student with strong customer service experience in fast-paced environments. Proven ability to communicate effectively, multitask, and provide positive customer experiences. Demonstrates leadership, teamwork, and time-management skills while maintaining professionalism and adaptability.

Education

Degree / Date of Graduation

High School Diploma

Centennial high school, Bakersfield, CA

Graduated: 2020

Medical Assistant College Coursework

Carrington College, Bakersfield, CA

(in progress) graduate: oct. 2026

Experience

Name of Employer

Hoagies — Shift Lead / Server / Bartender

Bakersfield, CA

• Delivered excellent customer service in a high-volume restaurant environment

• Led team members during shifts to ensure efficient operations

• Resolved customer concerns professionally to maintain satisfaction

• Managed multitasking responsibilities including serving, cash handling, and leadership duties

Teasers Pleaser — Customer Service Associate / Host

Bakersfield, CA

• Provided attentive, personalized customer service in a fast-paced setting

• Built positive customer relationships to enhance guest experience and retention

• Demonstrated strong communication and time-management skills

Exotic Kitty — Entertainment & Customer Relations Associate

Bakersfield, CA

• Maintained a professional and welcoming environment for guests

• Utilized strong interpersonal skills to engage with customers

• Adapted quickly to changing environments and customer needs

McDonald’s — Team Member

Bakersfield, CA

• Assisted customers with orders while delivering friendly, efficient service

• Collaborated with team members to meet daily operational goals

• Followed company standards for cleanliness and food safety

• Maintained cleanliness and followed company policies and procedures

Skills

• Customer Service & Guest Relations

• Communication Skills

• Problem Solving

• Teamwork & Collaboration

• Leadership

• Time Management

• Flexibility & Adaptability

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