Sales & Administrative Clerk with Collections Expertise

ELENA

DAVILA

SALES REPRESENTATIVE

***- ***-****

*****.*********@*****.***

Downey, Ca 90240

CONTACT

SKILLS

• Bilingual

• Teamwork and collaboration

• Customer service

• Friendly, positive attitude

• Multitasking

• Problem-solving

• Attention to detail

• Excellent communication

• Organizational skills

• Dependable and responsible

• Flexible and adaptable

• Calm under pressure

• Customer relations

• Task prioritization

• Fair debt practices

• Collections processing

• Skip tracing

• Repayment plan structuring

• Financial reporting

• Account management

• Billing procedures

• Debt negotiation

• Account auditing

Seeking a position in the administrative clerical field. Bringing strong skills in customer relations, billing procedures, and account management with a focus on problem-solving and attention to detail. Experienced in transportation sales and collections, with a dependable and adaptable approach to team collaboration. Skilled in MS Office and bilingual communication for diverse workplace environments.

PROFESSIONAL SUMMARY

Transportation Sales

Ciscokid Castillo Transportation LLC, Inglewood, CA Sales Coordinator / Collections Specialist

M Coach Charter Bus, La Mirada, CA

EXPERIENCE

November 2022 - Present

• Transportation Sales

• Dispatch

• Trained Employees

• Sales Rep

• Invoicing

• Administrative Assistant

• Customer Service

• Data entry

• Running daily reports

• Billing, Quotes and Filling

• Adjusting credits and refunds

• Resolve billing issues

• Updating all W9 forms and employee's information

• Monitor accounts on a daily basis

• Collections

• Participated in ongoing training to enhance own job skills and knowledge.

• Experienced with social media and communications platforms. November 2016 - March 2020

• Transportation Sales

• Collection of past due accounts

• Verified references for potential new accounts.

• Respond to all customer inquiries

• Perform account reconciliation

• Assign account for Collection agencies

• Credit adjustments

Working knowledge of Microsft

• Office, Excel, and Outlook

Sales Representative

Fast Deer Bus Charter, Montebello, CA

Collection Specialist

Rena Ware, Santa Fe Springs, CA

• Customer service

• Negotiated contracts and prices with clients to exceed sales goals.

• Trained sales team members on company procedures and standards.

• Provided guidance and mentorship for junior-level staff members. June 2011 - November 2016

• Transportation Sales

• Administrative Assistant

• Customer Service

• Data entry

• Running daily reports

• Billing, Quotes and Filling

• Adjusting credits and refunds

• Resolve billing issues

• Updating all W9 forms and employee's information

• Monitor accounts on a daily basis

• Contact clients and discuss their overdue payments

• Prepare and present reports on collections to management January 1986 - January 1995

• Monitor accounts on a daily basis

• Identify outstanding account receivables

• Investigate historical data for debts and bills

• Process payments and refunds

• Resolve billing issues

• Resolve customer credit issues

• Contact clients and discuss their overdue payments

• Reaching out to the customers to collect overdue payments Negotiate repayment plans, update account information upon settling of payments.

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• Skip tracing

• Working with Repossession agencies

High School Diploma

Warren High School, Downey

EDUCATION

January 1985

REFERENCES

References available upon request

Contact this candidate