Service Advisor with Customer Relations Expertise

Avery Miller

Chino, CA ***** 480-***-**** *******@*******************.***

PROFESSIONAL

SUMMARY

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

SKILLS Business Development

Customer Relationship

Management

Document and Records

Management

Service Order Flow

Staff Training

Training Junior Team Members

Calm and Professional Under

Pressure

Client Relations Skills

Client Rapport-Building

WORK HISTORY AT HOME HEALTH CARE SERVICES

Peoples First

Delivered compassionate, patient-centered care in

home settings, ensuring safety, comfort, and

adherence to individualized care plans.

Assisted with daily living activities, medication

reminders, and mobility support to promote

independence and well-being.

Provided emotional support and education to

patients and families, fostering trust and improving quality of life.

OPS CUSTOMER SERVICES REPRESENTATIVE

Gateway

Assist customers with after-life care for their pets 11/2024 to CURRENT

03/2019 to CURRENT

Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.

Positively engaged with customers and maintained professional appearance as company representative.

Maintained high customer satisfaction standards to meet or exceed targets. Handled customer issues with confidence, using complex problem solving to provide effective resolution.

Documented problems and corrective actions to maintain records. Conduct regular inspections of equipment to prevent machinery warranty. AM

I d

BEHAVIOR INTERVENTION PROGRAM

INSTRUCTOR/TEACHERS ASSISTANT

Desert Heights Academy

11/2015 to 10/2018

Maintained calm and safe learning environment for students grades K-12 Watched for student behaviors that may be disruptive to dangerous to staff and other students

Redirect those behaviors with established guidelines and specific de- escalation training to maintain safe environment

Facilitated safe in-school detention classroom in high stress situations Provided positive behavioral support to students in group or individual setting

Worked closely with teachers in and out of classroom settings, to establish guidelines and instruction to maintain positive and safe environment for students and staff

Attended workshops and classes to help enhance skills needed to perform duties and help de-escalate situations that may arise Taught class work when needed

EDUCATION The College of Idaho, Idaho

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