Versatile Typist with Strong Customer Service acumen
Resume:
Carter Riden
Hamden, CT *****
*************@*****.***
Work Experience
Owner/Operator
Skoden Studios-Remote
August 2020 to Present
• Managed social media accounts, including content creation, scheduling, and monitoring of posts
• Created compelling visual content, such as graphics, images, and videos, to enhance brand presence on social media
• Developed unique artistic concepts and styles to produce visually captivating pieces
• Managed multiple projects simultaneously while adhering to strict deadlines
• Utilized a wide range of artistic techniques and materials (digital and otherwise) to bring ideas to life Guest Service Agent
Mohegan Sun Casino Resort-Uncasville, CT
December 2024 to June 2025
• Efficiently checked-in and checked-out and assisted VIP and High Profile guests with various other needs
• Provided exceptional customer service to hotel guests, ensuring a positive and memorable experience
• Efficiently checked-in and checked-out guests, accurately processing payments and maintaining guest records
• Handled cash transactions including currency exchange and provided accurate accounting at the end of each shift
• Responded promptly to guest inquiries, requests, and complaints, resolving issues in a professional and courteous manner
• Managed reservations system, ensuring accurate bookings and room assignments for incoming guests Customer Service
Megaflixxx Adult Novelties-Houston, TX
June 2022 to October 2024
• Provided exceptional and non-judgemental customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Maintained a high level of educational knowledge to better serve customers and provide accurate information on safe and healthy practices
• Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
• Created persuasive sales presentations highlighting the unique value proposition of advertising products/services
• Managed and maintained accurate inventory records for a high-volume retail store Kennel Technician Supervisor
Cypress Fairhaven Animal Hospital-Cypress, TX
November 2017 to December 2018
• Provided compassionate care and attention to animals in a kennel setting, ensuring their comfort and well-being
• Assisted veterinarians with various procedures including vaccinations, blood draws, and wound dressings
• Assisted in restraining animals during examinations or treatments to ensure safety for both the animal and veterinary staff
• Educated pet owners on basic animal care practices such as grooming, nutrition, exercise routines, etc
• Participated in continuing education programs to stay updated on new techniques or advancements in veterinary medicine
Lead Kennel Supervisor
Conroe Animal Adoption Center and Shelter-Conroe, TX November 2015 to November 2017
• Maintained cleanliness and sanitation of kennels, exam rooms, and common areas to prevent the spread of disease
• Educated pet owners on basic animal care practices such as grooming, nutrition, exercise routines, etc
• Maintained accurate medical records for all patients seen at the clinic
• Performed basic grooming tasks such as nail trims, ear cleaning, and anal gland expression
• Implemented infection control protocols to minimize the risk of disease transmission within the facility
• Performed and trained staff in proper intake procedures, accurate data entry, and accurate placement of all incoming animals (including, but not limited to dogs, cats, tiger, rabbits and turtles). Executive Chef
Hilton Garden Inn-The Woodlands, TX
January 2014 to November 2015
• Collaborated with suppliers to source fresh, seasonal ingredients, ensuring the highest level of taste and presentation for all dishes
• Oversaw kitchen operations, including food preparation, cooking techniques, and plating presentations to consistently deliver exceptional dining experiences
• Maintained a clean and organized kitchen environment according to sanitation guidelines to ensure compliance with health department regulations
• Worked closely with front-of-house staff to coordinate timing of courses for optimal guest experience during busy service periods
• Managed inventory levels and controlled costs through effective portion control measures and waste reduction initiatives
• Trained and mentored junior chefs on proper cooking techniques, menu development, and adherence to health and safety regulations
Education
Culinary Arts (Some college)
Culinary Institute LeNotre-Houston, TX
August 2014 to June 2016
General (High School)
Spring High School-Spring, TX
August 2004 to June 2009
Skills
• 10 key typing
• Customer retention
• Microsoft 365
• Animal care
• Typing
• CRM software
• Inventory management
• Driving
• Budgeting
• Media Management
• Communication skills
• Sanitation
• Adobe Suite
• Social media management
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