Client-Focused Remote Sales Support Professional

PROFESSIONAL SUMMARY

Accomplished professional with extensive experience in B2B and B2C sales,

territory management, and consultative selling. Proven track record in driving customer retention, managing full-cycle sales processes, and developing strategic client relationships. Seeking to leverage these skills in a challenging Business Development Manager role to support organizational growth and success.

SKILLS

• B2B & B2C Sales • Territory Management

• Full-Cycle Sales • Pipeline Development

• Consultative Selling • Contract Negotiation

• Customer Retention • Business Development

• Relationship Management • Remote Sales Execution CONTACT

513- 515-2886

*************@*****.***

Cincinnati, OH 45102

EXPERIENCE

Account Manager

OCT 2024 - JAN 2026 Woodhull USA, Cincinnati, Ohio Business Sales Manager

NOV 2022 - OCT 2024 Altafiber, Cincinnati, Ohio

Consumer Outbound Sales Manager

NOV 2014 - OCT 2022 Altafiber, Cincinnati, Ohio

• Resolved complex customer issues efficiently while maintaining strong, long-term client relationships.

• Managed a portfolio of client accounts, providing proactive support and ongoing guidance.

• Built and strengthened client relationships through consistent communication and solution-focused problem solving. Maintained in-depth knowledge of company products and services to recommend cost-effective solutions aligned with client needs.

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• Documented all client interactions, activities, and opportunities accurately within the CRM system.

• Led and coached a team of 10 sales representatives, driving accountability, performance, and consistent results.

• Developed and implemented customer loyalty initiatives to increase repeat business and support revenue growth.

• Monitored competitive activity, pricing, and product offerings to identify market opportunities and inform sales strategy.

• Prepared and delivered monthly, quarterly, and annual performance reports measuring results against target objectives.

• Built and maintained strong relationships with key clients through regular communication, follow-up, and ongoing engagement.

• Drove B2B sales across SMB and enterprise accounts, delivering telecom and fiber solutions within an assigned territory.

• Built and managed a strong sales pipeline through outbound prospecting, networking, and strategic partnerships. TIM BROWN

Logistics Account Executive

NOV 2011 - NOV 2013 TQL, Cincinnati, Ohio

• Consistently exceeded sales quotas while expanding market share within the territory.

• Prepared daily, weekly, and monthly performance reports tracking progress against sales objectives.

• Identified and implemented process improvements to increase efficiency and support team performance.

• Built and managed a diverse book of business through outbound prospecting, cold calling, and relationship development.

• Monitored shipment activity against timelines to ensure on-time delivery and customer satisfaction.

• Resolved customer issues related to billing discrepancies and service concerns efficiently and professionally.

• Managed daily operational activities while maintaining budget discipline and consistent service quality. EDUCATION

Bachelor of Arts in Business Administration

Thomas More University

REFERENCES

References available upon request

Contact this candidate