Dedicated High-Volume Customer Service Specialist

Leatrice Travis

Surprise, Arizona

708-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Customer service and call center professional with over 10 years of experience supporting high-volume phone environments. Proven ability to resolve Tier 1 customer issues, review and update account information, document actions accurately, and meet established performance standards. Skilled at navigating multiple systems simultaneously while providing clear, professional guidance to customers. Known for accuracy, efficiency, and commitment to quality service.

PROFESSIONAL EXPERIENCE

CERTIFIED LANGUAGES INTERNATIONAL Phoenix, AZ

Inbound Call Center Agent 11/2016 – Present

Answer high-volume inbound calls in a fast-paced call center environment while maintaining quality and accuracy.

Resolve Tier 1 customer inquiries by identifying issues, providing accurate information, and escalating when necessary.

Review customer accounts to ensure information is current, complete, and accurate.

Verify, gather, and update customer data across multiple systems simultaneously.

Educate callers on available services, online tools, and applicable policies and procedures.

Submit service requests and document all actions taken in designated systems.

Meet or exceed performance expectations related to call quality, productivity, and accuracy.

Actively participate in team meetings, training sessions, and engagement activities.

WHITTIER SCHOOL DISTRICT 97 Whittier, CA

Food Service Manager / Administrative Assistant 09/2013 – 10/2016

Provided front-line customer service in a high-volume, deadline-driven environment.

Maintained accurate records and updated information to ensure compliance with operational requirements.

Handled financial transactions and assisted with payment processing and reconciliation.

Documented daily activities and prepared reports to support operational oversight.

Collaborated with team members to meet service goals and performance standards.

Heritage International Christian Church Chicago, IL

Data Entry Clerk / Receptionist 2007-2008

Answered incoming phone calls and provided accurate information to members and visitors.

Verified, updated, and maintained records within database systems.

Documented actions and maintained detailed logs to ensure accurate reporting.

Processed financial information and assisted with account tracking.

Supported team operations through administrative and clerical assistance

EDUCATION

MORTON COLLEGE Cicero, IL

Paraprofessional Certification, 2008

CORE SKILLS

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Data Entry & Records Management

Strong Attention to Detail

Excellent Verbal Communication

Fast Learner; Adaptable to New Systems

Consistent Performance in Metric-Driven Environments

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