Detail-oriented, multilingual ER Nurse with Hospitality Experience

Jesika Choi

Diamond Bar, CA 714-***-**** **********@*****.***

PROFILE

Compassionate, multilingual and detail-oriented nurse with a diverse professional background, blending high acuity clinical expertise with 13+ years of high-volume customer-focused service experience. Strong ability to thrive in high-pressure environments, deliver patient-centered care, and communicate effectively across disciplinary teams. Proven adaptability, multitasking, and leadership skills gained through both healthcare and hospitality roles. PROFESSIONAL EXPERIENCE

Emanate Health Inter-Community Hospital Emergency Room Registered Nurse 2023 - Present

• Provided patient-centered emergency care in a fast-paced ER, managing medical, cardiac, pediatric, psychiatric cases

• Developed strong clinical judgment and prioritization skills by multitasking and applying ACLS and BLS protocols, resulting in timely stabilization of critical cases

• Delivered calm, empathetic communication to patients during high-stress emergencies, reinforcing trust and reassurance

• Performed triage, administered medications, and assisted in procedures while using electronic charting and following ACLS guidelines, reducing patient wait times and improving treatment accuracy

• Collaborated with interdisciplinary teams to develop treatment plans, leading to coordinated care and faster decision-making

• Maintained accurate electronic documentation and ensured compliance with hospital protocols by utilizing the electronic charting system, which supported audit readiness and reduced documentation errors Arena Koreatown VIP Server 2018 - 2024

• Provided premium service to high-end clientele in a fast-paced nightlife setting, using strong customer-service and multitasking skills to ensure guest satisfaction and encourage repeat visits

• Managed large sections efficiently, built rapport with repeat guests, and maximized sales

• Trained and mentored new staff on service standards and teamwork, using hands-on coaching and checklists, which improved staff performance and reduced onboarding time

• Maintained a professional demeanor under pressure while ensuring customer satisfaction FirstMed Ambulance Emergency Medical Technician 2020 - 2021

• Obtained patients' vital signs and administered basic life support using a cardiac monitor at the scene, during transport, and in pre-hospital settings, helping stabilize patients until hospital arrival

• Transported patients to the appropriate receiving hospital while following safety protocols and traffic laws, ensuring timely arrival and continuity of care

• Used TraumaSoft to log and maintain patient records in full compliance with company and legal requirements, guaranteeing accurate documentation for providers

• Maintained ambulances and equipment through routine inspections and cleaning, keeping them in efficient working order and reducing equipment downtime

Dynamic Edge Consulting Marketing Account Manager 2018 - 2019

• Completed extensive training in consultative sales and marketing strategies to build lasting client relationships and communicate value clearly

• Translated complex information into clear, client-friendly explanations, an ability now applied to patient education

• Closed sales to meet and exceed established quotas and drive overall revenue

• Cultivated and maintained strong business relationships with new and existing accounts

• Cold called prospective clients to build awareness for company offerings and generate substantial interest EDUCATION

Capella University 2025

Bachelor of Science, Nursing (GPA: 3.9)

Mt. San Antonio College 2021 - 2023

Associate of Science, Nursing (GPA: 3.93)

California State Polytechnic University, Pomona 2014 - 2019 Bachelor of Science, Business Administration/Management CERTIFICATES

• Registered Nurse, State of California: License

#95347268

• Advanced Cardiovascular Life Support (ACLS)

• NIH Stroke Scale (NIHSS)

• Basic Life Support (BLS)

• Pediatric Advanced Life Support (PALS)

• Workplace Violence Prevention Education (VIP)

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