Customer Service Leader Open to Night/Weekend Shifts
Resume:
Tomi
Barron
Lawrenceville, GA *****
*********.**@*****.***
Skills
Workforce scheduling
Complaint resolution
MS office
Positive and constructive feedback
To work with a company that is fast paced
operation with those possess a diversified
work environment delivering great
earnings and potential.
Work history
Customer Service Supervisor
Bakkt / Aspire Loyalty Solution, Suwanee, GA April 2021 - September 2025 Customer Service
Hollis Cobb, Duluth, GA May 2018 - May 2019
Provide excellent customer service while being attentive and professional; ensure understanding of the customer and patient
Customer Service Supervisor
First Financial Asset Management Inc., Atlanta, GA February 2009 - March 2018 Book travel ( Hotels, Rental cars, Activities, Flights ). Navigate the GDS Travelport and Amadeus.
Track teams production and payroll
Coach and develop a team to meet client expectations. Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Led regular customer service meetings to review progress identify challenges and provide feedback.
Researched and corrected customer concerns to promote company loyalty. Created customer support strategies to increase customer retention. Kept high average of performance evaluations.
Took inbound and outbound call
Worked with patient to resolve self-pay and balance after insurance Negotiate with attorneys on motor vehicle
Work with workman's comp and victims advocate to resolve delinquent balance Research and resolve complaints to ensure customer satisfaction, entering data into online history system after providing updates on medical records request Provide excellent customer service while being attentive and professional; ensure understanding of the customer and patient
Negotiations with the patients for best possible payment arrangement Made inbound and outbound calls
Student loans skip trace negotiate the best possible arrangement People who were not able to pay the full balance so gathered the Financial information of patient
Ask about outgoing depth as well as their income
Manger medical collections
Skill set to manage a team of 18 people coached and developed to do file maintenance negotiations
Customer Service
GC Services Call Center, Atlanta, GA March 2008 - January 2009 Customer Service
Financial Asset Management, Tucker, GA February 2007 - February 2008 Customer Service
Man Bracken, Vining's, GA October 2006 - February 2007 Collected on Chase paper
Updated Customer Information such as name, address, phone number and account information
Handle customer complaints, provide appropriate solutions and alternatives with the time limits; follow up to ensure resolution Team Player
Made inbound and outbound calls
Maintained Customer Service Skills
Maintained Customer Service Skills for DOE
Updated customer information
File maintenance on accounts
Detailed documentation
Pre-Arbitration for Chase Accounts
Provide Customer Service to the Customer and handled customer complaints Negations with customer for arrangements
File maintenance
Detailed documentation on each account
Qualifications
Data Entry, Collections, Customer Service, Microsoft Word, Excel, and excellent organizational skills.
Contact this candidate