Emerging IT/Cybersecurity Professional with IT experience

Jonath Sajan

248-***-**** *******@*****.***

EDUCATION: The University of Michigan-Dearborn Dearborn, MI 08/22- Present Bachelor of Business Administration Major: Accounting & Human Resources

CERTIFICATIONS: Google Cybersecurity Professional Certificate from Coursera (Expected completion: 02/26) PROJECTS: IT Support & Security Fundamentals

• Assisted non-technical users with navigating operating systems, device setup, and common software applications

• Provided guidance on basic cybersecurity practices such as password management, recognizing phishing attempts, and safe internet use

• Communicated technical concepts in clear, user-friendly language to support confidence and effective technology use

WORK

EXPERIENCE:

12/25-Current Konica Minolta - IT Endpoint Technician (Deployment Team Member) New Hudson, MI

• Configured and deployed enterprise endpoint devices, including Windows PCs, macOS systems, Chromebooks, and tablets, in a centralized deployment environment

• Supported endpoint lifecycle processes such as imaging, configuration, asset tagging, quality assurance, and preparation for customer delivery

• Followed standardized deployment and configuration procedures to ensure devices met organizational readiness and compliance requirements

• Performed quality control checks to verify correct system setup, hardware functionality, and configuration accuracy prior to release

• Maintained accuracy and consistency while processing high volumes of devices in a fast- paced, process-driven environment

• Collaborated with team members and IT staff to support efficient and reliable technology rollouts

06/2024-08/2024 Amazon Fulfillment Center (JAX2) – Human Resource Partner Intern Jacksonville, FL

• Supported workforce HR operations by resolving 50+ associate cases weekly through HR Service Center (HRSC) and walk-ins during office hours, regarding FMLA, medical and leave-of-absence, pay discrepancies, workers’ compensation, benefits (401 k), direct deposit/pay cards, and schedule corrections, demonstrating expertise in employee relations, HR compliance, and payroll administration

• Conducted employee engagement and observational coaching by shadowing the onsite wellness center (AmCare), participating in Gemba safety walks, meet-and-greets, and walking the warehouse with area managers to capture associate concerns and drive feedback to site leadership, enhancing employee engagement, inclusion, and leadership support

• Led an attrition analysis project by conducting interviews with area managers and associates, synthesizing findings into a comprehensive white paper, and delivering a presentation to site leadership with actionable strategies to reduce turnover and enhance employee engagement

• Developed an Excel-based inventory tracking system for over 6,000 associates, utilizing advanced formulas and data connections to consolidate information from multiple workbooks, ensuring equal distribution of items per barcode scan, promoting fairness and operational efficiency

• Completed professional development courses, including AWS Cloud Practitioner Essentials and Machine Learning Generative AI for Leaders course, supplementing core HR and technical training with technology-driven problem solving, continuous learning, and HRIS-related systems familiarity, while also gaining a comprehensive understanding of HR policies, labor laws, and compliance standards 05/2024-08/2024 Kroger Fulfillment Center – Human Resource Intern Romulus, MI

• Helped with onboarding and badge creation on Gallagher for new hires

• Pre-screened applicants for manager/supervisor roles

• Helped with recruiting by interviewing potential candidates, giving warehouse tours, and sending out offer letters

• Fixed time punches for associates, along with entering PTO & VTO

• Performed other miscellaneous tasks (Created fliers, created a retention tracker to analyze employee retention, rearranged the filing cabinet, created files for newly hired associates, logged tickets for issues that required escalation, passed out pay cheques, answered phone calls, and passed on messages to coworkers)

02/24- 05/2024 Dale A. Bender PLC - Office Assistant Dearborn, MI 08/2024- 12/25

• Performing copying and scanning tasks for clients' tax documents to ensure accurate record-keeping and document management

• Maintaining strict confidentiality to safeguard clients' private information, including tax details and social security numbers

• Adhering to security procedures and guidelines when handling sensitive client documents to prevent unauthorized access or disclosure

• Organizing and securely storing 100’s of documents containing sensitive client information in designated folders, ready for pickup by the shredding company

• Thriving in a self-directed work environment, efficiently managing time and resources to achieve optimal results

10/24-06/2024 Kura Sushi USA – Server Novi, MI

08/2024- 12/25

• Providing exceptional customer service by interacting with 100+ guests per shift, answering questions regarding menu items, allergens, and ingredients, and ensuring a positive dining experience

• Managing seating arrangements, greeting guests, and efficiently handling the waitlist, ensuring timely seating in a high-volume environment

• Multitasking effectively, simultaneously performing duties such as hosting, refilling drinks, bussing tables, and addressing customer concerns

• Processing orders and payments using POS systems with accuracy, handling cash and credit transactions efficiently

• Working under pressure during peak hours, ensuring service speed and accuracy while maintaining attention to detail and a positive attitude 06/23 - 8/23 Walmart Supercenter - Asset Protection Customer Host Canton, MI 06/22 – 06/23 Short Form Video Editor – Freelance Oak Park, MI SKILLS: Proficient in Windows & macOS environments, endpoint setup and configuration, basic troubleshooting, device imaging and deployment, asset tagging, quality assurance, phishing awareness, account security, endpoint security fundamentals, Microsoft Outlook, Word, Excel, PowerPoint, Familiarity with C++, Java & Python, Technical communication with non-tech users, attention to detail

LANGUAGES: Able to interpret and present concepts in English, Hindi, and Malayalam. LEADERSHIP ROLES:

01/22 – Present DYA Midwest Regional Team Detroit Representative 06/22 – Present Young Adult Ministry Leader

04/14 – Present Senior Altar Server

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