Client-Focused Medical Administrative Specialist

Christina Kirchoff

Fairhope, AL 365**-***-*** ***8 ***********@*****.***

PROFESSIONAL

SUMMARY

To leverage my 15+ years of client-facing experience, organizational and management skills, and expertise in a variety of industries into a role with a company that will allow me to continue to make the client experience exceptional. Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

SKILLS • Medical Billing

• Research

• Phone Etiquette

• Events Management

• Strong Sales Personality

• Exceptional Customer Service

• Results Oriented

• Microsoft Office Profiency

• HIPAA compliance

• Medical terminology

• Clinical documentation

• Data entry

• Reliable team player

• Procedure assistance

• Electronic health records

Specimens collection and

processing

•

• Professionalism and ethics

• Insurance verification

• Appointment setting

WORK HISTORY MEDICAL ASSISTANT 06/2024 to CURRENT

Forefront Dermatology Fairhope, US

Obtain client medical history, medication information, symptoms, and allergies.

•

Direct patients to exam rooms, fielded questions, and prepared for physician examinations.

•

• Sanitize, restock, and organize exam rooms and medical equipment. Perform medical records management, including filing, organizing and scanning documents.

•

Build strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

•

Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.

•

Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.

•

Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

•

Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.

•

PATIENT SERVICE REPRESENTATIVE- FRONT OFFICE 02/2021 to CURRENT LEAD

Forefront Dermatology Fairhope, US

• Opening office daily

Answering phones, scheduling various appointments, inform patients of specials and explain procedures

•

• Greeting in-office patients

• Patient intake forms/paperwork

Verification of insurance, peppering daily fee tickets and patient charts, processing copayments

•

• EMA/EMR knowledge

• Updating nurses/doctor on daily schedule changes

• Vendor/rep correspondence and tracking

• Schedule lunches with reps

• Manage master calendar for lunches, events and meetings.

• Assembling patient packets/paperwork

• Fee tickets and filing

Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.

•

Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.

•

Filed and maintained patient records in accordance with HIPAA regulations.

•

Provided exceptional customer service to patients, answering questions and addressing concerns.

•

Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.

•

• Took copayments and compiled daily financial records.

• Balanced deposits and credit card payments each day.

• Built and maintained positive working relationships with patients and staff. Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.

•

Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.

•

Applied administrative knowledge and courtesy to explain procedures and services to patients.

•

PATIENT SERVICE REPRESENTATIVE 03/2019 to 05/2020

HEIGHTS DERMATOLOGY AND AESTHETICS

• Opening office daily

• Answering phones, scheduling various appointments, inform patients of specials and explain procedures

• Greeting in-office patients

• Patient intake forms/paperwork

• Verification of insurance, processing copayments

• EMA/EMR knowledge

• Updating nurses/doctor on daily schedule changes

• Vendor/rep correspondence and tracking

• Schedule lunches with reps

• Ordering supplies

• Kitchen duties

• Assembling patient packets/paperwork

• Fee tickets and filing

• Verified insurance eligibility and coverage for patients. Filed and maintained patient records in accordance with HIPAA regulations.

•

Provided exceptional customer service to patients, answering questions and addressing concerns.

•

• Assisted patients in filling out check-in and payment paperwork. Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.

•

• Took copayments and compiled daily financial records. Streamlined appointment scheduling for increased patient convenience and reduced wait times.

•

Answered incoming calls, scheduled appointments and filed medical records.

•

FRONT DESK LEAD/PATIENT COORDINATOR 04/2018 to 03/2019 PETRO PLASTIC SURGERY AND MEDSPA Vestavia Hills, AL Responsible for greeting and checking in patients, scheduling and confirming appointments, collecting and posting payments, balance daily deposits, managing social media presence and various other office duties

•

Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.

•

Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.

•

Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check- in/check-out stages.

•

Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.

•

Developed strong relationships with returning clientele by providing personalized service tailored to individual preferences or needs.

•

Oversaw fast-paced front desk operations and guests' needs at busy facility.

•

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention. OFFICE COORDINATOR/CUSTOMER SERVICE, REPAIR 10/2016 to 10/2017 SUPERVISOR

Diamonds Direct Birmingham, AL

Created a welcoming environment for all clients, provided exceptional customer service while ensuring that the client takes priority

•

• Responsible for entry of all sales, appraisals, insurance and financing Worked directly under management and directly with the repair workshop jewelers

•

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

•

Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.

•

Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.

•

Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.

•

CLUB ADMINISTRATOR / ASSISTANT MANAGER OF 12/2013 to 01/2016 MEMBER SERVICES

Lifetime Fitness Club Birmingham, AL

• Proactively built relationships with members to maximize retention Help control club attrition, handle and manage payroll, assist with overseeing member relations, and communications

•

• Directly supported club managers

Assisted in the recruitment of new staff members, conducting interviews and evaluating candidates based on their skills and fit within the organization.

•

Streamlined communication between departments, implementing effective tools to enhance collaboration among team members.

•

Increased membership levels by developing targeted marketing campaigns and fostering strong relationships with existing members.

•

• Created reports, presentations and other materials for executive staff. Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.

•

Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

•

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

•

Improved customer satisfaction by addressing and resolving complaints promptly.

•

• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Facilitated clear communication between employees and upper management through regular meetings and updates.

•

OPERATIONS ASSISTANT 09/2008 to 09/2010

Campus Advantage Austin, TX

Provided prompt and efficient administrative support for C-level management while coordinating all activities related to business operations

•

Supported needs of VP of Operations and their staff to ensure accuracy of correspondence and production within a timely manner

•

Managed assigned projects, planned events, booked travel facilitated events

•

• Assisted Facilities Director with Capital Improvement projects

• Solved problems timely and effectively, ensuring customer satisfaction. Managed day-to-day department operations with effective workflow coordination.

•

Assisted operations manager with planning of routine operations and special projects.

•

Supported daily operations by organizing office spaces for maximum functionality and ease of use.

•

Provided administrative support with accurate document preparation and data entry.

•

Collaborated with cross-functional teams to achieve project goals within specified timelines.

•

Assisted with preparation of operational reports, providing insights for strategic planning sessions.

•

ASSISTANT MANAGER OF OPERATIONS, SALES 10/2002 to 11/2007 TIFFANY & CO Austin, TX

Assist management team to meet profitability targets and maintain appropriate business controls

•

• Assisted in leading operation staff

Management of store and systems management while overseeing expenses

•

• Coordinated all in-store promotions and events

Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.

•

Taught employees how to collaborate on daily job tasks and achieve service targets.

•

Coordinated with General Manager in different operational issues and promotional activities.

•

Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.

•

• Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.

Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.

•

Optimized inventory management by closely monitoring stock levels and placing timely orders.

•

• Assisted in recruiting, hiring and training of team members. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

•

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

•

EDUCATION Bachelor of Science Hospitality Management 12/2001 UNIVERSITY OF ALABAMA, Tuscaloosa, AL

PERSONAL

INFORMATION

Work Permit: Authorized to work in the US for any employer

Contact this candidate