Sales Associate & Customer Service Specialist

Tamika Smith

Garner, NC ***** *************@*****.*** +1-984-***-****

Authorized to work in the US for any employer

Work Experience

Sales Associate

Five Below-Garner, NC

Sales associate

Customer service

•Consistently exceeded monthly sales targets by XX% through effective product knowledge andpersuasive selling techniques

•Built and maintained strong relationships with customers, resulting in a high rate of repeat businessand referrals

•Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customersatisfaction

•Collaborated with team members to create visually appealing merchandise displays that increased foottraffic and sales

•Utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads• Effectively communicated promotions, discounts, and special offers to customers at the point of sale

•Maintained a clean and organized work environment to enhance the shopping experience for customers

•Contributed to the achievement of store goals by actively upselling products and suggestingcomplementary items

•Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotason a monthly basis

Customer Service Representative

•Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuringcustomer satisfaction

•Managed a high volume of incoming calls and emails, consistently meeting or exceeding performancemetrics for response time and resolution

•Demonstrated strong product knowledge to effectively answer customer questions and provideaccurate information

•Assisted customers in navigating company website, troubleshooting technical issues, and placingorders online

•Resolved complex customer complaints by investigating the root cause of the issue and implementingappropriate solutions

•Built rapport with customers through active listening, empathy, and personalized interactions

•Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolutionfor customers

•Maintained detailed records of all customer interactions in CRM system for future reference and analysis

•Identified opportunities for process improvement based on common customer inquiries or pain points

•Housekeeping /laundry

•Responsibility to keep residents room cleaned

•Washing linen and personal laundry

•Understanding of cleaning protocol

•Great multitasker

•Personal clothes and linen

•Great relationship with residents

Education

High school diploma

Skills

•Business Management

•Human Resources

•Marketing

•Help Desk

•Network Support

•Troubleshooting

•Microsoft Windows

Assessments

Attention to detail — Proficient

June 2024

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Teamwork: Interpersonal skills — Completed

June 2024

Responding to challenging team situations at work

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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