Customer Service Professional with 6+ Years Experience
Resume:
Sarah Adkins
Address: Washington, DC *****, US Phone number: 814-***-****
Email address: *********@*******.***
PROFILE
Customer Service Agent with over 6 years of experience in enhancing operational efficiency and delivering exceptional customer service. Skilled in problem-solving, communication, and time management, with a proven track record in streamlining processes and ensuring compliance with industry standards. Demonstrates strong organizational skills and a commitment to fostering teamwork and collaboration to achieve outstanding results.
EMPLOYMENT HISTORY
UH-60 Helicopter Repair
WV Army National Guard
07/2025 – present
Cross Trained Customer Service Agent
Piedmont Airlines
Streamlined baggage loading process, ensuring timely departure of flights and minimal delays. Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
Provided exceptional customer service with empathetic listening and effective problem-solving skills. Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience. 09/2023 – 11/2024 HUNTINGTON, WV
Answering Service Operator
PCMSI
Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
Operated telephone operating system and documented calls. Connected callers with the appropriate professional, department or business. 09/2022 – 04/2023 ERIE, PA
Practice Assistant
OBGYN Associates of Erie
Communicated pertinent information to patients via phone, email, and mail. Adhered to strict HIPAA guidelines to protect patient privacy. Coordinated patient scheduling, check-in, check-out, and payments for billing. Supported office staff and operational requirements with administrative tasks. 12/2021 – 09/2022 ERIE, PA
EMPLOYMENT HISTORY
Front Desk Associate
Fairfield Inn & Suites by Marriott
Maintained cleanliness and organization of front desk area. Greeted visitors and customers upon arrival, helped and answered questions to build rapport and retention.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. 03/2021 – 11/2021 WILLIAMSPORT, PA
Direct Support Professional
Community Options Inc
Assisted disabled clients to support independence and well-being. Maintained clean, safe, and well-organized patient environment. Monitored progress and documented patient health status changes to keep the care team updated. Administered medication as directed by physician.
10/2020 – 03/2021 WILLIAMSPORT, PA
Restaurant Hostess
Bob Evans Restaurant
Answered customer questions about hours, seating, and menu information. Supported servers, food runners and bussers with keeping dining area ready for every guest. Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Collected information from arriving customers to seat groups or place them on waitlist. 04/2019 – 06/2020 WARREN, PA
Shift Leader
Subway
Trained new employees and delegated daily tasks and responsibilities. Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Assisted customers in choosing menu items by providing food complementing information. 04/2018 – 06/2020 WARREN, PA
EDUCATION
Veterinary Assistant Certificate
Great Lakes Institute of Technology
10/2022 – 08/2023 ERIE, PA
Criminal Justice
Gannon University
ERIE, PA
EXTERNSHIP
Veterinary Assistant
07/2023 – 08/2023
VOLUNTEER WORK
Erie Area Rabbit Society
Purrista Cat Cafe
Erie Humane Society
REFERENCES
Tyler Pennington
Piedmont Airlines
Madyson Walker
UPMC
Jon Bair
Piedmont Airlines
SKILLS
Medication
Administration Attention to Detail Leadership Time Management Communication Customer Service Problem-solving HIPAA Compliance Administrative Tasks
Multi-line Phone
System General Maintenance
SKILLS
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