Operations & Customer Service Associate Management Trainee Candidate

ZACHARY SCHWARTZ

631-***-**** ******************@*****.*** linkedin.com/in/zacharyschwartz205 Tampa, FL Education

B.S. in Cybersecurity & Business Management – University of Tampa, FL, Dec 2024 Experience

Assistant Property Manager 717 Parking Dec 2025 – Present

• Oversee daily operations for seven surface parking lots and one parking garage, ensuring proper maintenance, cleanliness, and compliance through routine audits.

• Coordinate with on-site employees and vendors while working independently to resolve operational issues.

• Provide customer support by troubleshooting parking machines and mobile app issues, ensuring minimal service disruption.

• Handle escalated customer situations, including disputes related to towing, using professionalism and de-escalation techniques.

• Perform account management and reporting using PARIS software, tracking parking activity and resolving discrepancies.

• Manage and train associates during special events, ensuring efficient staffing, compliance, and customer satisfaction.

Parking Auditor 717 Parking Oct 2025 – Dec 2025

• Conducted audits across multiple parking locations to identify violations and ensure compliance with posted regulations.

• Issued parking citations and coordinated towing requests when necessary, following company policies and local guidelines.

• Assisted customers experiencing issues with parking apps or payments, providing clear guidance and resolving concerns efficiently.

• Documented audit findings accurately to support property management and operational decision-making.

Valet Tampa General Hospital Jun 2022 – Aug 2022

• Assisted an average of 50+ patients and visitors per shift, ensuring timely and safe vehicle handling while providing positive customer experience.

• Resolved customer concerns with empathy and professionalism, consistently receiving positive feedback and contributing to high service satisfaction.

• Collaborated with team members to streamline parking operations, reducing wait times during peak hospital hours and improving overall service flow. Delivery Driver Uber Eats Jan 2019 – Dec 2022

• Successfully completed 1,000+ deliveries, maintaining a high customer rating through reliability, professionalism, and strong communication.

• Demonstrated time-management skills by meeting tight delivery deadlines while navigating changing routes and customer requests.

• Built positive customer relationships by ensuring accurate orders, timely service, and problem resolution, contributing to repeat business and high satisfaction scores. Barista Dunkin Donuts Jan 2019 – Dec 2022

• Provided friendly, efficient service to 100+ customers per shift, ensuring accuracy and speed in a fast-paced environment.

• Trained and supported new team members on store procedures, contributing to smoother operations and stronger team performance.

• Maintained high standards of cleanliness, organization, and product quality, helping the location consistently meet company service goals.

Business Projects

Marketplace Live Global Business Simulation Team Leader & VP of Marketing

• Led 4-member team to 1st place in international competition by developing business strategy, customer targeting, and SWOT analysis.

• Authored board of directors’ report detailing performance and strategy. Management Information Systems – Database Project

• Built and managed databases; coordinated project timelines using MS Project to meet deadlines.

Global Trading Simulation

• Negotiated trades with 30 teams, securing resources for national growth strategy. Placed 4th overall.

Leadership & Involvement

Board Member & Event Planner – Alpha Tau Omega Fraternity

• Organized, led, and budgeted fraternity events, managing logistics and contracts.

• Interviewed, evaluated, and voted on new member candidates, helping grow the organization. Scuba & Snorkel Club – PADI Advanced & Rescue Diver Internship

Security Operations Center (SOC) University of Tampa Aug-Dec 2024

• Completed Palo Alto Cybersecurity Academy: Security Operations Fundamentals, gaining hands- on experience in network security, SIEM monitoring, and incident response.

• Investigated 20+ security incidents weekly by analyzing Splunk Enterprise and Forwarder logs, improving detection accuracy by 15% through log analysis, threat detection, and analytical problem solving.

• Deployed Sysmon across simulated endpoints to enhance APT detection coverage by 30% strengthening endpoint visibility using endpoint security tools and malware detection techniques.

Skills

Business & Management: Project Coordination, Event Planning, Leadership, Customer Service Technical: Microsoft Excel (Advanced), MS Project, PowerPoint, Word, Python Communication: Public Speaking, Report Writing, Team Collaboration Certifications

Microsoft Excel Advanced Badge – Cengage

CompTIA Security+

Google Cybersecurity Certificate V2

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