Administrative Professional with Medical Office Expertise
Resume:
Shamyra D. Jarmon-Dunbar
**** ********* ***., ***.# *-2
Dothan, AL 36303
Email: *************@*******.***
I am a detail-oriented and highly organized Administrative Professional with extensive experience in office administration and medical office settings. Excellent interpersonal and communication skills, with a big focus on customer and patient satisfaction. Proficient at managing office operations, streamlining processes, and ensuring a high level of service.
Organized and efficient, able to multitask
Knowledgeable in data entry
Excellent verbal and written communication skills
Strong patient/customer support and troubleshooting abilities
Familiar with sales and ordering processes
Proficient in the use of Microsoft Office Suite
Complete tasks accurately and in a timely manner
Knowledgeable in insurance verification (medical and vision)
EXPERIENCE:
1/2021-Present Eye Center South Dothan, AL
Front Office Instructor
Train newly hired Front Office staff in our AL, FL and GA offices on front desk procedures such as; verifying medical and vision insurance, requesting referrals, collecting payments, explaining all paperwork to patients, etc.
Complete a New Hire training review, discuss it with the employee and their Office Manager and monitor their progress on-site and remotely. I provide follow-up training if needed in the areas they need help with the most.
7/2019-1/2021 Eye Center South Dothan, AL
Front Office Clerk
Efficiently checked patients in/out, verified medical and vision insurance prior to their arrival in our office
Demonstrated a high level of discretion when verifying patients’ demographic information, put their charts up for clinical staff to screen them in a timely manner, collected co-pays, deductibles, past due balances, etc.
Scheduled patients referred to other physicians within and outside of our organization.
Kept
9/2017-3/2018 SpectraCare Health Systems Dothan, AL
Secretary II
Registered clients for doctor’s visits, therapy sessions, and intake assessments.
Scanned client information (Photo IDs, insurance cards, proof of income, etc.) into their charts.
Verified clients' medical insurances using Emdeon, Medicaid, Humana, and multiple other verification websites.
Completed clerical consents for new and established clients.
Prepared deposit slips for cash collected and deposited it at the bank before the close of business daily.
Collected co-pays, co-insurance, and any other form of payment due on the date of treatment.
Performed multiple interoffice tasks, including filing, answering multi-line telephones, faxing, and photocopying.
Scheduled clients for individual sessions with their assigned therapists and weekly medication injections with the nurse.
Completed clients' discharge paperwork at the request of the therapist.
Answered clients' questions and concerns regarding services offered and approximate wait times.
6/2013-8/2017 Flowers Hospital Dothan, AL
Patient Services Supervisor/Training Coordinator
Provided excellent customer service by addressing patient concerns promptly and professionally, ensuring a positive patient experience.
Trained new Patient Service Representatives on daily operating procedures and various databases used to perform their job efficiently.
Trained current employees in any database or operational updates critical to their job performance.
Monitored employees' daily error reports and followed up with them accordingly.
Registered patients needing to be seen in the Emergency Room, Lab, Radiology Department, etc., using FirstNet and HMS databases.
Transferred Emergency Room patients to inpatients (when applicable) using HMS database.
Performed multiple interoffice tasks, including calling to verify worker’s compensation claims, auto insurance claims, filing, faxing, and photocopying.
Accepted co-pays, co-insurance, and any other form of payment due on the date of treatment.
Answered patient inquiries regarding billing, medical procedures, hospital policies, and available services.
Organized and saved patients' Outpatient Orders (e.g., lab work, x-ray, cardiac testing) in the Order Facilitator database.
11/2011-10/2012 Vantage Sourcing Taylor, AL
Customer Service Representative
Answered inbound calls from Verizon Wireless customers.
Gave customers a complete explanation of their bill (e.g., charges, overages, taxes, fees).
Issued courtesy credits to customers based on their tenure with Verizon Wireless.
Shipped new and replacement cell phones and other mobile devices to customers.
Assisted customers in locating equipment they returned to Verizon Wireless or vice versa.
Answered customers' questions and concerns regarding their service with Verizon Wireless.
Attempted to collect on past due balances and previous Promise to Pays (payment plans)
11/2010-03/2012 Old Navy Dothan, AL
Cashier/Customer Service Representative
Performed fast and accurate processing of customer-related transactions including, but not limited to, sales, returns, and exchanges.
Greeted customers and assisted them with finding specific merchandise (e.g., size, color).
Answered customers' questions regarding store policies, product information, and sales.
Updated signage and displays in accordance with current sales/promotions.
10/2008-07/2010 Flowers Hospital Dothan, AL
Patient Services Representative
Registered patients for various departments including Emergency Room, Lab, and Radiology using HBO/Pro-Med databases.
Coordinated the transfer of Emergency Room patients to inpatient status when necessary, ensuring accurate and timely data entry in the HBO database.
Performed a variety of interoffice tasks such as filing, faxing, and photocopying to maintain organized and efficient office operations.
Managed patient records and ensured all documentation was properly filed and accessible.
Accepted and processed payments including co-pays, co-insurance, and other forms of payment due at the time of treatment.
Assisted patients with billing inquiries and clarified financial obligations related to their treatment.
Responded to patient inquiries regarding billing, medical procedures, hospital policies, and available services.
Provided excellent customer service by addressing patient concerns promptly and professionally.
Financial Counselor
Established payment agreements and settlement offers for both uninsured and insured patients, ensuring clarity and understanding of financial responsibilities.
Verified medical insurance coverage using HBO/AdHoc database and by directly contacting insurance companies.
Telephoned patients to inform them of the amount due prior to scheduled medical procedures, facilitating smooth and transparent financial transactions.
07/2002-11/2006 College Access Program Philadelphia, PA
Office Manager/Receptionist
Filed, faxed and photocopied documents, answered multi-line telephones, organized in-office resources, sent emails and coordinated mass mailings to inform students, staff and donors of upcoming events.
Maintained staff calendars in regards to meetings, workshops, class trips, etc. Also was responsible for general office scheduling of appointments for students.
Reserved meeting space and selected food menus (when needed) for staff and student activities.
Arranged transportation for students to various program sponsored activities.
Created and updated forms used for office and student records as well as maintained and updated student database.
Ordered supplies and scheduled repairs for office equipment.
Responsible for office spending, petty cash, checking account, writing checks for vendors, student expenses, etc. Submitted check register to finance and created monthly financial report for Associate Director.
Supervised student assistants, assigned them tasks i.e.: filing office literature, copying handouts, etc., reviewed and signed their time sheets.
EDUCATION:
June 2004-October 2005
CHUBB Institute of Technology (Technical Diploma in Network Security Administration) Springfield, PA
June 1995-June 1999
Jules E. Mastbaum A.V.T.S (High School Diploma in Business Education) Philadelphia, PA
References Available Upon Request
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