Customer Care & Event Coordination Specialist

**/**** - **/**** ***** Coordinator

Apartment Life, Inc., Bedford, TX

Apartment Life, Inc., Jacksonville, FL

Event & Resource Coordinator for 2 low-income HUD housing communities. Task was to provide resources and advocate for residents in need of a wide variety of support through events, workshops, speaker, and one-on-one consultation. The breadth of topics covered financial assistance, food support, transportation, employment, child care, SSI benefits, maintenance requests, health insurance, testing for common diseases, safety, and legal resources. Also acted as a resident advocate with apartment management and maintenance. In 2 years and 1 month, coordinated and invited in approximately 118 events and workshops, developed a spreadsheet of over 40 community partners, comprised of healthcare, childcare, schools, churches, and community organizations, as well as entertainment and willing volunteers. Resident attendance at events grew and the community coalesced around befriending and supporting each other. Friendships bloomed and trust in property management was developed. The negative and adversarial attitudes were gradually melting in favor of understanding of human behavior and support of their neighbors. Residents noticed and commented on the positive changes they felt in the communities.

Event Coordinator for Build-to-Rent homes community, Task was to provide 2 events per month to build camaraderie among residents and develop a cohesive neighborhood feel with the goal of resident loyalty and contract renewals. Able to develop and execute 12 events that created a buzz in the area, brought out new residents each time, introduced neighbors to each other, and created a warm feeling about life in the community. Renewals stabilized and neighbors commented on the enthusiasm and fun the events brought to the area. They commented on the difference it made to have an approachable advocate who was able to focus on the atmosphere of good will in the community. Mary Sherman

3580 Pall Mall Dr., Apt. 1206

Jacksonville, FL 32257

Phone: 847-***-****

Email: ***********@*****.***

Objective

I am a self-starter, accustomed to working independently, and experienced in completing projects on deadline. I am competent in Microsoft Suite, Excel and Salesforce. I excel in an ability to analyze, organize and disseminate information to solve problems. I am gifted in leadership, am a highly relational and responsible coordinator, and I enjoy planning and executing activities. I am seeking a position that utilizes all or some of my skills in a coordinator capacity. Ability Summary

My education and career have taught me to be a skilled communicator and writer. I have worked in advertising, mortgages, and promotional marketing. I have also had the privilege of working as an event coordinator for several apartment communities. As such, I have been successful in developing a network of support, volunteers, vendors and community partners. I have managed various budgets and submitted timely, detailed reporting of events. I am able to work independently or as a team member, and am competent in Microsoft Suite, Excel and any version of Salesforce. Employment History

04/2020 - 02/2022 Correspondent

Dovenmuehle Mortgage, Inc., Lake Zurich, IL

Dovenmuehle Mortgage, Inc., Lake Zurich, IL

Correspondent/Writer.

Responded by email to mortgage borrowers who had questions about their loans. Able to analyze and research many levels of the mortgage process for complete solutions to issues, then composed professional responses to inquiries, managed detailed system of account status, recording, and closed out the query. Met daily goals (as many as 10 letters per day) for production of closed correspondence. 10/2016 - 02/2019 Account Executive

Shaw Media, Crystal Lake, IL

Shaw Media, Crystal Lake, IL

Account Executive for McHenry County Magazine

As the chief account executive for a small team of advertising sales for this monthly magazine, led an expanded ad count by 10% each issue, adding 100 advertisers annually. Methodically organized and developed a list of 50-70 unique clients each month and oversaw the ad process from sales through ad design and copy writing. Managed and/or contributed to design, writing and proofing all ads on deadline, and oversaw layout of the publication each month. Generated $13,000 in ad sales per month, developing 35% of business by effectively networking through chambers of commerce, and community events. Skilled at working with contacts to build relationships and spearhead business.

Volunteer Experience

- Leader Celebrate Recovery Drug Abuse Recovery Groups 2013-2025

-Leader International Bible Study Fellowship 2019-2021 Education

Colorado State University - Bachelor of Arts Degree

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