Fraud Intake Specialist with Administrative Expertise

Catherine

Roberts

Cheyenne, Wy Catherine Roberts

307-***-**** *************@*****.***

Highly analytical and detail-oriented professional with extensive experience in coordinating planning, daily operations, and administrative functions, excelling in Office/Receptionist roles. Adept at providing comprehensive support to senior-level staff, with a proven history of accurately maintaining detailed records, generating reports, coordinating meetings, and effectively managing multiple tasks in fast-paced environments. Recognized for exceptional interpersonal, customer service, leadership, and organizational abilities, coupled with proficiency in MS Office applications, including Word, PowerPoint, and Excel.

Experience

Fraud Intake

US Bank Cheyenne, Wy.

2022– 2025

I work as a Fraud Intake and Claim Specialist at US Bank, where I manage initial inquiries and investigations related to potential fraudulent claims. My role involves gathering information, researching discrepancies, and identifying red flags or suspicious activities to prevent fraud. Additionally, I escalate cases to the appropriate parties for resolution when necessary and provide clients with guidance and updates throughout the process.

Medical scheduler

Cheyenne medical hospital Cheyenne, Wy.

2019 – 2020

I worked as a Medical Scheduler at Cheyenne Regional Medical Center, where I was responsible for creating and maintaining schedules for home healthcare aids, ensuring alignment between healthcare plans and the availability of personnel to provide patient care. My duties included organizing schedules for clients and patients, maintaining detailed statistics and reports related to both staff and patients, and accurately entering and regularly updating client and staff information in the database. Additionally, I cultivated professional relationships with clients to ensure the delivery of exceptional service.

Medical Receptionist/scheduler

Cheyenne Radiology Cheyenne, Wy.

2016 – 2019

I worked at Cheyenne Radiology Group, where my responsibilities included checking in patients, scheduling appointments, and answering phone inquiries. I ensured that all patients had the correct paperwork and insurance documents while accurately entering their information into separate databases. Additionally, I conducted safety-related questioning for various procedures and was responsible for both the opening and closing of the establishment.

Security/customer service

●Securitas Cheyenne, Wy.

2016 – 2016

I worked for U.S. Security Associates, LLC, where I ensured that all buildings were properly secured and oversaw the weighing of trucks during loading and unloading. My responsibilities included scheduling, providing customers with accurate paperwork and seals, and generating daily reports to document and notify all inbound and outbound traffic.

broadcast operations technician

Echostar Cheyenne, Wy.

2004 – 2015

At Echostar LLC, I managed customer service complaints through both written and verbal correspondence and monitored services for audio and video anomalies. My responsibilities included developing and updating training materials for the Technical Operations Center, regularly collaborating with engineering teams to resolve service issues, and communicating with providers to troubleshoot discrepancies and enhance service quality. I also generated daily and monthly reports and maintained electronic documentation, such as shift reports, higher-level notifications, troubleshooting procedures, disaster recovery plans, and backup procedures.

Education

High school diploma

Central High School in Barstow, California.

February 1986

●Distinguished member of the university’s Accounting Society

●Relevant coursework: Advanced Financial Accounting & Reporting

●GPA 3.8

ADDITIONAL CERTIFICATES

●Leadership Classes at Laramie County Community College

●Coaching for Success

●Coaching for Improvement

●Personal Productivity

●Women in Leadership

●Essentials of Leadership

●Managing Performance Problems

●Resolving Conflict

●Effective Decision Making

●The Multi-Generational Workplace

Skills

●Organized

●Customer Service

●Technical Proficiency

●Attention to Detail

●Administrative

●Bookkeeping

●Exceptional communication

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