Administrative Project Coordinator with Customer Service Expertise
Resume:
**************@*****.***
Katy, TX 77493
Career Summary:
Mrs. Bass has over 11 years’ experience in administrative support services experience, advanced customer service and relations, complaint resolution and loss prevention, correspondence design, and organizational skills. As well as experience in customer service, excellent communication, and organizational skills. She can multi-task in an office and project management setting. She is CPR and AED certified as well as a First Responder for her current company. She is experienced in supervisory roles and responsibilities such as personnel management, motivation, and training as well as trouble-shooting and problem-solving. She currently maintains a Texas Notary as well.
Project Coordinator Responsibilities:
Provides high level technical and administrative support for project documents and data management activities. Applies document management knowledge and experience to perform document management assignments, assist with all preparation and administrative needs under minimal supervision, using standard procedures, methods, and practices.
Representative Assignments Include:
Project Coordinator – UniversalPegasus International, Houston, Texas - Supported all the administrative tasks of the department including electronic management of data and documents. Managed data for projects, documentation handling, and other administrative activities. Prepared reports and financial data. Contributed to team effort by accomplishing related results as needed. Responsible for scanning documents, managing electronic files per project requirements, checking revisions and formatting, and issuing the status requirements of both hard-copy and electronic documents. Received project setup information and was able to recognize the project type and work with project team to preload project templates in the ECM system, setup in Aconex and project email folder. Received and filed related documents in a timely manner. Responsible for creating accurate entries and updates into the ECM system. Met with the project team to manage the documentation requirements of a project and scheduled document review meetings. Produced in depth status reports. Created and organized hard copy materials, prepared reproduction orders, created and tracked electronic and hard-copy transmittals, prepared email notifications to internal and external clients. Responded to internal and external document requests. Worked with team members to ensure deadlines were met and client goals were achieved. Provided input into document control work instructions, and document lifecycle diagrams. Responsible for following corporate safety protocols.
Corporate Receptionist – UniversalPegasus International, Houston, Texas – Professionally administered all incoming phone calls and connected them to appropriate personnel. Provided information to callers. Validated parking and issued temporary badges as well as kept a log of distribution. Input WorkSpeed job orders regarding Heat/AC. Created business cards, sent approval to managers, placed orders and called employees when cards came in. Received food deliveries and directed them to the appropriate individual. Signed for packages. Maintained reception calendar, Office Depot account, and expense reports. Controlled inventory relevant to the reception area. Assisted with overflow administrative work assigned by departments. Trained relief staff. Issued daily Quality Quote. Formatted all employee resumes to company format. Recoded time within TESS timekeeping for all employees. Maintained Records Management for departments. Took care of management PTO calendar as well as management and project meetings. Performed payroll invoicing for Canada office.
Assistant Manager, Habitat for Humanity, Charlotte, North Carolina - Helped to open new store location. Managed check out service, cashiering, as well as opening and closing store duties. Assisted with receiving of merchandise to be evaluated, cleaned, and priced to be put on floor to sell. Provided excellent customer service developing relationships for repeat customers and business by helping them in choosing merchandise that best fit their needs and budget. Merchandised products and created departments that allowed customers to shop for the best products.
Administrative Assistant, UniversalPegasus International, Houston, Texas - Helped as back up to Reception Desk by answering phone, transferring customers to the correct department, and answering company questions as well as checking in clients and visitors. Performed administrative duties by making sure documents followed company standards and templates, set up meetings, proxy time if needed. Performed Document Control for projects by loading into Fusion and maintaining all documents within that program, as well as sending required documents and drawing packages to client. Assisted in Records Management by preparing documents to be sent to offsite storage and making sure all documents are following retention procedures per company guidelines. Traveled to other office locations to make sure company was following retention procedures or to close office and process files per company requirements and standards. Assisted Safety department with drug testing, document filing, safety guidelines and handed out safety equipment to employees entering the field. Prepared and checked documents that needed to go to client to make sure company standards were followed. Prepared expense reports helped organize lunch and learn meetings and prepared excel spreadsheets as well as assisted various departments in filing, scanning and organizing. Received various awards and acknowledgements for work performed, efficiency as well as assisted Records Management in helping the company to go green.
In-Home Appointment Sales Specialist, 3 Day Blinds, Irvine, California to Houston, Texas - Provided customer service by setting appointments with customers for window coverings and transferring them to customer care for any customer issues. Helped consultants to provide great customer service by accommodating customers with specific dates and time for appointments. Had product knowledge to be able to assist customers in selecting products for their windows as well as facilitating any and all needs. Ability to multi-task between taking calls, answering emails/voicemails, and booking appointments through the companies online live chat service.
Sales Associate, Cost Plus World Market, Irvine, California - Consistently exceeded previous sales quotas and assessments. Provided excellent customer service to develop relationships for repeat customers and business. Managed check out service, cashiering, enhancing Rewards Program. Created and managed product displays and area inventory in Jewelry Department helping to reduce theft.
Education:
HATC – Automated Accounting, 1 yr. completion certificate, 1993
Special Training:
TESS
Concur Expense Systems
JDE
FileNet
Aconex
Bluebeam
Fusion
Microsoft Suite
Certifications:
CPR and AED (First Responder)
Texas Notary
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