Remote IT Specialist with 10+ Years Experience

MARK PARTYKA

*********@*****.*** 904-***-**** linkedin.com/in/markfpartyka

PROFESSIONAL SUMMARY

Experienced IT professional with over 10 years supporting and administering enterprise technology systems in government, financial services, healthcare, and corporate environments. Skilled in multi-tier technical support, system administration, and endpoint management, with hands-on expertise in Microsoft 365, Azure, Entra ID, SharePoint, Teams, and compliance frameworks (CMMC, PCI DSS). Strong background in troubleshooting, user support, and IT project coordination, including hardware rollouts, cloud platform administration, and security patching. Known for creating practical documentation, improving workflows, and ensuring system reliability.

CORE COMPETENCIES

Microsoft Azure Administration • Microsoft 365 / Office 365 • Entra ID (Azure Active Directory) • SharePoint / Teams Administration • Ivanti Endpoint Manager • MaaS360 MDM Administration • SCCM Deployment & Imaging • ServiceNow & Ticketing Systems • JAMF Device Management • Active Directory Management • Endpoint Security / Defender • CMMC / PCI DSS Compliance • Network & Server Troubleshooting • Cloud Platform Support • Hardware Deployment • Patch Management • Incident Response • Knowledge Base Development • Healthcare IT Systems • MEDITECH EHR • Change Management • Disaster Recovery Planning • IT Project Coordination

WORK EXPERIENCE

IT System Analyst

Mile Bluff Medical Center Mauston, WI October 2025 – December 2025

Supported and maintained MEDITECH EHR system, including troubleshooting interfaces and coordinating with vendors on system issues

Maintained network infrastructure, peripheral devices, and telephony systems across clinical and administrative environments

Troubleshot medical device connectivity issues including laboratory analyzers and diagnostic equipment

Performed root cause analysis to resolve system outages and application errors

Delivered Help Desk support including troubleshooting, user training, and phone-based assistance

Collaborated with clinical staff to ensure reliable system performance and minimal workflow disruption

IT Technician / System Administrator

Tigua Inc. December 2024 – August 2025

Administered Microsoft 365, Azure, Entra ID, and endpoint management tools (Ivanti, JAMF) to support 300+ users, overseeing system security, patching, and compliance with CMMC/PCI DSS

Delivered Tier 2/3 technical support and coordinated infrastructure upgrades (hardware rollouts, cloud migrations, disaster recovery planning), reducing downtime and improving resolution efficiency

IT Contractor

Sandtech Solutions / EOUSA January 2024 – November 2024

Supported and administered Microsoft 365, SCCM, and Active Directory services across EOUSA systems, ensuring secure access, compliance, and reliable performance

Provided advanced technical support and coordinated system updates, migrations, and endpoint deployments, improving operational efficiency and minimizing service disruptions

Technical Support Representative

Dealer Image Pro March 2023 – December 2023

Delivered frontline technical support for software and hardware issues, resolving customer tickets efficiently and improving overall user satisfaction

Assisted with system troubleshooting, account management, and training, contributing to faster resolution times and reduced repeat service requests

Client Services Support II

National Bancard / HMS April 2022 – February 2023

Provided Tier 1/2 support for enterprise applications and Oracle Simphony POS systems, resolving configuration, transaction, and hardware issues across multiple locations

Assisted with account management, system updates, and knowledge base documentation, reducing recurring POS-related incidents and improving service desk efficiency

Service Desk Analyst I

3-D Technology February 2022 – April 2022

Delivered frontline IT support for end users, managing tickets through ServiceNow and resolving issues related to Active Directory, Office 365, and endpoint devices

Assisted with system imaging, account provisioning, and troubleshooting hardware/software problems, ensuring smooth day-to-day operations

Service Desk Analyst I

Exceed IT December 2021– February 2021

Provided remote and onsite technical support for end users, handling Active Directory account management, password resets, and Office 365 troubleshooting

Supported system imaging, software installations, and hardware diagnostics, ensuring efficient onboarding and minimizing downtime

Technical Analyst

Global Tech Solutions August 2021 – December 2021

Delivered technical support and system troubleshooting for client environments, resolving issues with networking, endpoints, and Microsoft 365 services

Assisted in system upgrades, software deployments, and documentation, improving IT service delivery and client satisfaction

IT Specialist

Clay County Tax Collector March 2021 – June 2021

Provided onsite technical support for staff and public-facing systems, troubleshooting hardware, networking, and Microsoft Office 365 applications

Assisted with workstation deployments, printer maintenance, and user account administration, ensuring reliable operations across county offices

System Support Specialist

Internova Travel Group December 2018 – March 2021

Provided multi-tier technical support for global travel systems, managing Active Directory accounts, Exchange mailboxes, and Microsoft 365 applications

Assisted with system upgrades, endpoint deployments, and ticket resolution, improving workflow efficiency and reducing recurring technical issues

Network Engineer II

Cybertek Engineering January 2018 – March 2018

Supported network infrastructure by configuring switches, routers, and firewalls, ensuring secure and stable connectivity across client environments

Assisted in troubleshooting and maintaining VPNs, LAN/WAN connections, and network monitoring tools to minimize downtime and improve reliability

Systems Operations Analyst

CEVA Logistics June 2017 – January 2018

Monitored and maintained enterprise IT systems, resolving incidents related to servers, networks, and user applications to ensure business continuity

Assisted with system performance tuning, patch management, and process documentation, improving efficiency and reducing recurring technical issues

IT Manager

Grupo Antolin March 2014 – June 2017

Oversaw daily IT operations, including network administration, server management, and end-user support, ensuring reliable service delivery across the organization

Directed IT projects such as hardware refreshes, system upgrades, and security initiatives, while supervising staff and coordinating vendor relationships

IT Coordinator / Continuous Improvement Coordinator

Grupo Antolin November 2012 – March 2014

Supported IT operations including system administration, user support, and process documentation, ensuring reliable daily performance of business systems

Led continuous improvement initiatives by analyzing workflows, identifying inefficiencies, and implementing technology-driven solutions to optimize operations

EDUCATION

BS Computer Science (In Progress, Expected 2027) – University of the People

Completed Bachelor's-Level Coursework in IT Management (2019) – WGU

CERTIFICATIONS

CompTIA A+ (2019)

Security+ (In Progress)

Azure Admin Associate (Expected 2025)

TECHNICAL PROFICIENCIES

Operating Systems: Windows Server, Linux, macOS

Networking: Cisco, Fortinet, Firewalls, VPN

Cloud: Microsoft Azure, M365, Entra ID

Tools: Ivanti, JAMF, SCCM, ServiceNow, MEDITECH

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