Multitasking Administrative Professional

Latishia Young

Organized, multi-tasker able to efficiently perform under any working conditions.

*** ***** **** ***** ********, NC 28532 252-***-**** **********@*****.*** WORK EXPERIENCE

H & R Block — Receptionist

Food City — Bakery/Deli associate

Winn Dixie — Bakery/Deli Associate

Lowe’s Home Improvement — Cashier/Money Room Associate/Installed Sales Coordinator Lowe’s Home Improvement — Installed Sales Manager/Front End & Admin Manager 01/1998 to 04/1999, Havelock, NC

Answered phone calls and assisted clients with scheduling tax appointments. Greeted clients and checked them in for their appointment.

08/2003 to 08/2004, South Williamson, KY

Assisted customers with deli needs. Cut meat and cheese. Maintained hot bar and assisted customers with making plates. Ran register.

08/2004 to 11/2004, Havelock, NC

Assisted customers with their bakery/deli needs. Maintained hot bar. Stocked coolers around bakery/deli. 04/2005 to 10/2007, Morehead City, NC

Started out as cashier doing basic cashier duties. After 6 months began working in the money room. Counted deposit, researched discrepancies, made corrections when needed. Also compiled the daily business folder which consisted of several reports and paperwork relating to the previous days business.

After roughly another 6 months I became an installed sales coordinator. Job duties consisted of reviewing installed sales contracts to ensure they were lled out correctly, managed installations to ensure installer contacted customer in a timely manner to schedule install. We followed a 3 call process to ensure adeqauate communication between customer, store, and installer. Initiated work orders for customers with installation issues within the labor warranty. Followed up on work orders with installers and customers to ensure completion. Paid installers for work completed. 10/2007 to 03/2021, Cape Carteret, NC

From October 2007 to Around September of 2010 I was the Installed Sales Manager. Job duties included all of the previous duties listed as an installed sales coordinator and in addition I was responsible for conducting job site inspections and resolving any customer installation issues.

From 2010 to March 2021 I took over as Front End/Admin Manager. Job duties consisted of being responsible for 30+ associates. Creating a weekly schedule. Ordering operating supplies for the entire store such as but not limited to o ce Lowe’s Home Improvement — Ful llment Manager/Front End and Admin Manager EDUCATION

Havelock High School — Diploma

Craven Community College

Appalachian Beauty School

supplies, cleaning supplies, signage, brochures, etc. Paid any bills for the store that lol ere not paid by our corporate o ce. Managed in house temporary accounts used to exchange items already at customers home such as damaged or defective appliances. Managed adding and removing buyers to accounts receivable business accounts. Worked the lectronic due le;Followed up on past due special orders and made calls to customers on product that had not been picked up or delivered. Reconciled company credit card by submitting receipts to corporate. Ensures all expenses are charged to the correct account. Research cash over/short discrepancies in the cash o ce. 03/2021 to Present, Morehead City, NC

I returned to the Morehead City Lowe’s in March of 2021 as the Ful llment Manager. Job duties included pulling and staging merchandise for online orders. Resolved product shortages, offered substitutions. Followed up on delays in special orders. Resolved customer complaints.

In July of 2021 I took over as Front End/Admin manager. Job duties include being responsible for 30+ people. Responsible for ensuring adequate coverage has been scheduled for the front end, money room, front loaders and ful llment team while staying within the guidelines passed down from our corporate teams. Also in charge of paying any bills for the store that are not paid by corporate. Manage in house temporary accounts. Add and remove authorized buyers from accounts receivable business accounts. Worked the electronic due le;Followed up with customers on orders that have not been picked up. Follow-up with vendors for special orders past due. Manage customer complaints and resolve. Reconcile company credit card by submitting receipts to corporate. Ensures expenses are charged to correct account. Researched cash over/short discrepancies in the cash o ce and make corrections. 08/1997 to 05/2001

01/2002 to 05/2002

08/2003 to 07/2004

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