Remote Customer Support & Ops Specialist

Elizabeth Hoek

Sioux Falls, SD

**********@*****.*** 605-***-****

Professional Summary

Detail-oriented and customer-focused professional with over twenty years of experience supporting clients, managing workflows, and handling sensitive information in fast-paced environments. Known for reliability, accuracy, and calm problem-solving across phone, digital, and in-person channels. Highly adaptable, tech-comfortable, and experienced in maintaining compliance, documentation, and service quality in remote-ready roles. Seeking a stable remote position where experience, consistency, and strong communication add immediate value.

Core Skills

Remote & Phone-Based Customer Support

Scheduling, Intake & Workflow Coordination

Documentation, Data Entry & Accuracy

Insurance & Benefits Verification

Billing, Orders & Account Resolution

HIPAA & Confidential Information Handling

Customer Education & Clear Communication

Inventory, Records & Process Organization

Issue Resolution & Follow-Up

Multitasking in High-Volume Environments

Professional Experience

Optician – Shopko Optical, Sioux Falls, SD (01/2025 – Present)

Support customers through appointment scheduling, intake, follow-up, and issue resolution using digital and phone systems.

Perform standardized pre-service screenings and ensure accurate documentation in electronic records.

Provide clear guidance on product options, balancing prescriptions, preferences, and lifestyle needs.

Verify insurance benefits and process billing with a strong focus on accuracy and compliance.

Maintain organized inventory systems and detailed records.

Optician – The Eye Doctors PC, Sioux Falls, SD (02/2022 – 01/2025)

Managed inbound calls, scheduling, and customer coordination.

Processed insurance verification and billing with consistent accuracy.

Maintained organized records and inventory systems.

Delivered one-on-one instruction and customer education.

Optician – Sam’s Club Optical, Sioux Falls, SD (12/2020 – 02/2022)

Coordinated scheduling and customer flow for high-volume operations.

Verified insurance coverage and completed transactions accurately.

Managed supplies, inventory tracking, and records.

Education

High School Diploma – Yankton Senior High School

General Studies (Online Coursework) – Penn Foster

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