Asset Management & Process Improvement Specialist

RALPH W SCHWARZBACH

Buckeye, ***** AZ *******@*****.***

Summary

Experienced and certified professional with over two decades of diverse expertise, consistently excelling in challenging roles. Demonstrates proficiency in problem-solving, critical thinking, collaboration, prioritization, organization, and time management. Proven ability to analyze a broad spectrum of business concerns, needs, and requirements, offering recommendations for processes, products, and solutions aligned with goals and objectives. Adept at utilizing large-scale database applications for strategic reporting and in-depth data analysis, positioning for success in Business Analyst roles. Emphasizes a tool-agnostic approach, prioritizing process excellence to establish robust frameworks for data capture, storage, communication, and validation. Recognizes that a tool, devoid of a structured process and quality data, lacks intrinsic value. Core Competencies

Business & Data Analysis, Asset Management, Strategic Planning & Implementation, Continuous Process Improvements, Documentation & Reporting, Project Management, Data Modelling & Forecasting, Team Collaboration, Time Management, Technical Troubleshooting, Leadership, Training, Communication, Outside Sales, Tier 2 Support, Call Center Manager, Install POS/LAN, Train Customers on POS Professional Experience

HAM Lead 09/2022 to 06/2023

Seagen Bothell WA

Oversaw complete lifecycle management of company assets to contribute towards organizational growth and business success.

Managed the implementation of three major goals while focusing on enhancing accuracy and ensuring that procurement drove asset creation to support the attainment of set objectives.

Prepared and updated process documentation for asset handling functions, served as an SME in Asset Disposition, and practiced within the IAITAM and ITIL frameworks, enhancing operational effectiveness.

Utilize attention to detail and conduct audits to maximize early use of discovery.

Handle and facilitate Chain of Custody tracking accounting for the transition of assets throughout the life cycles with a very seamless implementation of an Asset Disposition program, focused on recycling 100% of assets with a zero-landfill policy

Engage accurate approach, leveraging attention to detail, to conduct thorough audits aimed at optimizing the early stages of the discovery process.

NIS Asset Disposition Manager 01/2015 to 03/2018

Symantec Tucson AZ

Played a significant role in the development, implementation, and management of NIS - DCO processes for Hardware Asset Management Operations under the CIO, ensuring the maintenance of uniformity and consistency.

Achieved a savings of $1.2 million in the first quarter by implementing strategic updates to Asset Liability Management (ALM) records, ensuring enhanced cost-effectiveness.

Streamlined, coordinated, and implemented a Global e-waste program to assure seamless execution and timely completion of events, setting standards for vendors, reporting and due diligence

Implemented offline inventory management for hardware assets within NIS Operations to enhance precision and operational efficiency.

Executed comprehensive data cleanup and normalization tasks, contributing significantly to the Service Asset and Configuration Management inaugural program. Leveraging Service Now and conducting thorough audits. Hardware Asset Manager 02/2011 to 12/2014

WalMart Bentonville AR

Ensured seamless development, implementation, and optimization of the Information Technology Asset Management program for Wal- Mart's Information Systems Division by driving strategic planning as well I created processes and procedures for Hardware Asset Management globally as business units came online

Played a key role in development of a 5-year strategic asset management implementation plan by gathering of requirements by stakeholders and plan in accordance with priorities, goals, vision, and objectives established

delivered an Asset Management program in over five thousand locations in a non-IT environment through extensive gathering of requirements and existing methodologies and personally driving the solution of ensuring that Snow and Remedy 7 data fields were mapped and standardized the naming conventions between the two data sets (Snow and Remedy7)

Collaborated with developers to integrate data from ServiceNow to Remedy 7 for timely operational updates to records for lifecycle events, thereby maintaining accuracy for assets/CI's (avg 27,900 updates per day)

Honored with multiple awards, such as ‘Project of the year' for implementation of asset management into Walmart Stores as well as another

‘Project of the year' award for writing and implementing processes for lights out data centers Hardware Asset Manager 08/2005 to 02/2011

VeriSign/Symantec Mountain View, CA, CA

Ensured currency of knowledge by consistently updating and managing professional certifications such as CITAM, CHAMP, and ITIL Foundation.

Implemented robust asset lifecycle management practices to ensure the seamless operation of capitalized data center IT assets, thereby guaranteeing uninterrupted operations.

Enhanced management of equipment and refined processes to mitigate the risk of data security breaches, incorporating stringent physical controls and a robust Chain of Custody.

Developed and furnished comprehensive policy and procedure documentation for ServiceNow, CMDB, and Asset Repository workflows, covering the entire lifecycle of events, ensuring suitability for future utilization and easy reference.

Engineered a sophisticated and effective IT Asset Disposition (ITAD) program, achieving positive cash flow despite the absence of a budget. The implementation adhered to stringent vendor reporting standards, facilitating on-demand audits of downstream processes.

Conducted monthly data center audits to enhance Asset Repository and CMDB accuracy, achieving a precision rate exceeding 98% for both offline and production assets.

Delivered strategic guidance, meticulous oversight, and effective supervision to a direct report, ensuring the attainment of optimal performance and the efficient management of workload responsibilities. Education and Training

Computer Networking And Repair

Orange County Business College Anaheim. California. Computer Science

Coleman College San Diego

Business Management

Southwestern College, And San Diego City College San Diego Languages

English

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