Dynamic Retail Assistant Store Manager with Visual Merchandising
Resume:
Kamelia
McGhee
Little Rock, AR *****
****************@*****.***
WWW: Bold Profile
Stock management
Work schedule management
Meticulous attention to detail
Business development
Time management
Stock rotations
New hire training
Verbal and written
communication
Customer service and
engagement
Problem-solving
Assignment delegation
Visual display arrangement
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Central High School at West Helena, AR
High School in Diploma January 2001
Education
Reference-Upon Request
References
Assistant Store Manager
Circle K, Little Rock, AR July 2024 - Current
Manager
Roadrunner Gas Station, Little Rock,
AR
April 2021 - April 2024
Store Manager
Walmart Supercenter, Little Rock, AR April 2019 - January 2023 Work history
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Rotated merchandise and displays to feature new products and promotions. Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget. Accomplished multiple tasks within established timeframes. Maintained professional, organized, and safe environment for employees and patrons.
Cross-trained existing employees to maximize team agility and performance. Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Developed and maintained relationships with customers and suppliers through account development.
Ensuring great customer service
Skills
Assistant Store Manager
The Corner Store, Little Rock, AR April 2016 - April 2019 Manager
A.J.'s Grocery Store, West Helena, AR November 2012 - March 2016 Lead Hotel Housekeeping
Isle of Capri, Lula, MS March 2009 - October 2012
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Supervised guests at front counter, answering questions regarding products. Enforcing company regulations
Assist with placement of orders, refunds or exchanges Assisting customers' complaints and verifying account information Compile reports on customer satisfaction
Maintained positive customer relationships by responding quickly to customer service inquiries.
Reconciled daily sales transactions to balance and log day-to-day revenue. Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Responsible for making sure the cash drawer was dropped each night Recruiting, training, supervising and appraising staff Supervising 5 employees
Responsible for the store sales
Improved safety procedures to create safe working conditions for workers. Maximized performance by monitoring daily activities and mentoring team members.
Thorough knowledge of all housekeeping procedures
Managing 15 employees
Monitoring room cleanliness standards through daily inspections Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Passionate about learning and committed to continual improvement.
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