Senior Payroll Data Coordinator and Data Management Lead

DEBORAH HINSON

Charlotte, North Carolina ***** 704-***-**** ***************@*****.***

linkedin.com/in/deborah-hinson

SUMMARY

A detail-oriented and highly experienced payroll and data management professional, with success in HR operations, payroll coordination, information processing, and data collection. Demonstrated expertise in service request validation, system access management, data accuracy, and compliance. A proven ability to lead teams, train new staff, and manage high-volume workloads with efficiency and precision. Recognized for outstanding performance and consistent delivery of high-quality results in both corporate and client-facing environments.

Records / Data Management Data Entry Audit Control Project Management Client and Business Relations Customer Service Report Generation Strategic Analysis &Planning Inventory Control PeopleSoft ServiceNow Salesforce CRM

EXPERIENCE

TRINET USA, INC. Charlotte, North Carolina

Senior Payroll Data Coordinator 2021-2025

Reviewed incoming service requests to verify that all approvals and/or necessary documentation were attached for compliance purposes.

Communicated with internal and external team members to obtain clarification or missing information as needed.

Assigned service requests to appropriate colleagues for processing after validation was completed.

Maintained the service request queue for the team, including prioritizing service orders to ensure compliance with departmental service-level agreements.

Created service orders as needed for the team.

Submitted system access and revocation requests for third-party vendor employees, monitored for completion, and escalated any access gaps as needed.

Processed all difficulty Level 1 service requests.

Provided training for new colleagues in the Coordinator position.

TRINET USA, INC. Charlotte, North Carolina

Data Management Team: Senior Payroll Data Coordinator 2019-2021

Served as Workload Coordinator (Tables), reviewing incoming service orders and assigning requests to appropriate team members for processing.

Worked as a Data Service Delivery Specialist: Processed employee transfers and work location changes. Implemented state and local tax updates where applicable.

Reviewed employee data and ensured accurate entry into the configuration management database, in accordance with quality standards.

Ensured employment eligibility audits complied with federal and state regulations.

Prioritized daily responsibilities to meet deadlines and project requirements.

Utilized various computer systems (HRPROD and Salesforce) to track, gather, and troubleshoot HR data.

ROUNDPOINT MORTGAGE SERVICING Charlotte, North Carolina

Cash Processing Analyst 2014-2019

Generated detailed reports that documented disposition of work items and resolution of rejected or suspended items.

Recommended process improvement strategies to management.

Gathered and distributed audit materials for both internal and external audits.

ROUNDPOINT MORTGAGE SERVICING Charlotte, North Carolina

Cash Management Analyst 2018-2019

Loss Mitigation Setup Specialist (File Intake) 2018

Portfolio Specialist 2017

Mortgage Triage Specialist 2014-2017

Applied regulatory compliance standards while managing the loan pipeline.

Evaluated customer loss-mitigation applications, financial records, and credit reports for accuracy.

Processed and prepared monthly income, based on payroll documentation.

Managed resolutions for 90-plus delinquent loans in coordination with borrowers.

Negotiated effective loan workout terms with borrowers.

Identified and resolved delinquent loans.

Developed long-term strategies for loan resolution.

Provided excellent customer service by addressing inquiries related to loss-mitigation referrals.

Researched solutions for mortgage-related inquiries using Fidelity MSP.

ADDITIONAL EXPERIENCE

BANK OF AMERICA, Charlotte, North Carolina, Analyst II, Telecommunications Engineering, 1988-2003. Earned Engineering Quick Award and Technology and Operations Rewards for completing the Video Conference Replacement Project. Ordered project-related inventory as needed. Acted as liaison between vendors and business units to coordinate videoconferencing installations. Trained end-users on new equipment usage.

EDS CORPORATION, Charlotte, North Carolina, Consultant: Voice Analyst, 2003-2009. Documented and disconnected analog lines left by VoIP transformation team, using internal databases. Provided technical support to managers during restoration of incorrectly disconnected circuits.

HEWLETT PACKARD CORPORATION, Charlotte, North Carolina, Analyst: Procurement SPOC (Data Tower), 2009-2010. Reviewed procurement documentation for data equipment and services. Applied finance protocols to ensure documentation compliance before final approvals. Created and distributed project tracking spreadsheets for biweekly meetings.

(On leave from 2010 to 2014 to enhance my education.)

EDUCATION

STRAYER UNIVERSITY

Graduate Certificate in Human Resource Management

Master of Public Administration

NORTH CAROLINA A&T STATE UNIVERSITY, Greensboro, North Carolina

B.S., Social Sciences

PROFESSIONAL DEVELOPMENT AND CERTIFICATION

BANK OF AMERICA CORPORATION

Project Management Certificate

ROUNDPOINT

Spirit Award, December 2017

Outstanding Employee, March and August 2018

Rising Star Certificate

TECHNICAL SKILLS

MS Office: Word, Excel, PowerPoint VoIP Polycom Salesforce HRIS

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