Dedicated Housekeeping Professional with 15+ Years Experience

Kristin Honeycutt

Available now

Johnson City, TN 37601

******@******.***

+1-423-***-****

Professional Summary

Dedicated and detail-oriented customer service professional with 15+ years of experience in providing exceptional service to guests and customers. Proven track record of consistently achieving high scores on cleanliness inspections and reducing labor costs through efficient work methods. Skilled in implementing eco-friendly practices and improving overall cleanliness scores. Proficient in managing inventory levels and collaborating with other departments to provide seamless customer service experiences. Authorized to work in the US for any employer

Work Experience

Housekeeper

CleanHaus-Johnson City, TN

December 2023 to March 2025

• Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests

• Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness

• Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results

• Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction

• Collaborated with the front desk team to prioritize room assignments based on guest preferences and special requests

• Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively

• Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment

• Inspected rooms after cleaning to ensure all areas were properly sanitized and maintained according to hotel standards

• Assisted with the training of new housekeeping staff members on proper cleaning techniques and hotel policies

• Managed inventory levels of cleaning supplies by monitoring usage patterns and submitting purchase orders as needed

• Coordinated with maintenance department for repairs or replacements of damaged furniture or fixtures in guest rooms

• Adhered strictly to confidentiality guidelines when entering occupied rooms or handling personal belongings left behind by guests

• Collaborated with other departments such as laundry services or concierge to provide seamless customer service experience for guests

• Implemented eco-friendly practices such as using environmentally friendly cleaning products or implementing linen reuse programs

• Received recognition from management for consistently achieving high scores on cleanliness inspections conducted by supervisors

• Achieved an average turnover time per room that was XX% faster than the company standard through efficient work methods

• Suggested improvements in housekeeping procedures that resulted in a XX% reduction in overall labor costs without compromising quality

• Collaborated with the purchasing department to source and select cost-effective cleaning supplies, resulting in a XX% reduction in supply expenses

• Implemented a room inspection checklist that improved overall cleanliness scores by XX%

• Trained and mentored new housekeeping staff members on best practices for efficient cleaning techniques and customer service

• Maintained inventory of guest amenities such as toiletries, towels, and linens, ensuring an adequate supply at all times

• Assisted guests with special requests or inquiries regarding housekeeping services, providing prompt and courteous assistance

• Coordinated with maintenance team to promptly address any repairs or maintenance issues in guest rooms

• Followed established safety protocols when handling cleaning chemicals and operating equipment to prevent accidents or injuries

Freelance

Empire Tires-Johnson City, TN

January 2017 to October 2023

Business owner operator

Customer Service Representative

Advanced Call Center Technologies-Johnson City, TN January 2012 to August 2017

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information

• Built rapport with customers through active listening, empathy, and personalized interactions

• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions

• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online

• Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers

• Maintained detailed records of all customer interactions in CRM system for future reference and analysis Call Center Customer Service Representative

ACT

Education

High school diploma

Happy Valley High School-Elizabethton, TN

August 2007 to May 2011

Happy valley high school (High school diploma or GED) Skills

• Time management (5 years)

• Collection management (4 years)

• Ethernet

• Grammar Experience

• Underwriting

• Night audit

• Cash register

• Microsoft PowerPoint (10+ years)

• Sanitation

• Household dishwashing

• Computer literacy

• Financial concepts

• Sales (7 years)

• Janitorial experience

• Marketing

• Authentication

• Outbound sales

• Telemarketing (4 years)

• Business formation

• Multitasking (10+ years)

• Merchandising

• Automotive parts sales (5 years)

• Windows

• Customer service (10+ years)

• Oven cleaning

• Custodial experience

• Inside sales

• Remote access software

• Cold calling

• Analysis skills

• Cash handling (10+ years)

• Professional networking

• Typing

• Household spot cleaning

• Experience with children

• Research

• Business Basic

• Retail math

• Live chat

• Environmental services

• Medical administrative support

• Outbound calling (4 years)

• Call center

• Guest services

• Service writing

• Car wash

• Kitchen Management Experience

• Attention to detail (10+ years)

• Communication skills (10+ years)

• Office experience

• Microsoft Outlook (10+ years)

• Writing skills

• Insurance verification

• Microsoft Word (6 years)

• Filing

• POS

• Math

• Negotiation (10+ years)

• Auto estimating

• Appointment scheduling (7 years)

• Solar sales

• Accounts receivable

• Technical troubleshooting support

• Laundry

• Microsoft Office

• Basic math (10+ years)

• Organizational skills

• Microsoft Excel (6 years)

• Computer skills

• B2B sales

• Residential cleaning - Residential cleaning experience (6-10 years)

• Commercial Cleaning

• Operating systems

• OSHA

• Copy editing

• Apartment housekeeping

• Salesforce

• Patient service

• Dusting

Languages

• English

Certifications and Licenses

Driver's License

Additional Information

I am a quick learner I am always on time and punctuate I get the job done right I check my work before leaving the job I get along with others

Contact this candidate