IT Support Specialist

Sean Sullivan

**************@*****.*** ~

Education:

Studied Networking at Washtenaw Community College - Ann Arbor, MI Associates Degree: Criminal Justice at Schoolcraft Community College - Livonia, MI Skills:

● Windows XP, 7, 10, 11, iOS and Android OS

● Microsoft 365 Certified

● Networking including with VPNs

● IP Phones, Printers

● Service Now (SNOW) ticketing system

● Azure administration

● Active Directory Administrator

● Managing Inventory

● Troubleshooting

● Zoom software

● Microsoft Intune and Jamf

● VDI support

● SCCM

● Linux

● Presentation hardware

Work Experience:

Warp Speed – Consumer IT Support Lead

Belleville, MI August 2025 – Oct 2025

• Supported Windows 11 by troubleshooting and resolving user issues, ensuring optimal performance and security for all workstations.

• Set up new workstations by configuring hardware, installing software, and integrating them into the network to enhance productivity for end users.

• Fixed and optimized audio-visual equipment and consumer electronics, ensuring seamless operation and user satisfaction.

• Repaired and replaced hardware components in computers and peripherals, enhancing system reliability and performance.

• Provided comprehensive software support by assisting users with application installations, updates, and troubleshooting software-related issues.

• Delivered network support by diagnosing and resolving connectivity problems, ensuring reliable access to resources for all users.

• Offered operating system support by managing installations, updates, and user configurations to maintain system integrity and performance.

• Provided end-user support by addressing queries and technical issues, fostering a positive user experience and enhancing productivity.

• Added network devices, including printers and routers, to the existing infrastructure, ensuring seamless integration and functionality.

• Set up home networks for users, configuring routers and security settings to provide reliable internet access and secure connections.

• Supported Microsoft 365 by assisting users with account management, application usage, and troubleshooting related issues.

• Conducted Intune and Azure administrative tasks, including device management and policy enforcement, to enhance security and compliance.

• Imaged laptops and desktops, deploying standardized operating systems and software packages to streamline the setup process for new devices.

• Facilitated data transfer between devices, ensuring secure and efficient migration of user data to new workstations or cloud services.

Criteo - Desktop Support Technician

Ann Arbor, MI August 2025 - October 2025

● Supported Windows 11 by troubleshooting user issues and ensuring optimal system performance and security across all devices.

● Set up new workstations by configuring hardware, installing necessary software, and integrating them into the network to facilitate user productivity.

● Fixed and optimized audio-visual equipment and consumer electronics, ensuring proper functionality and enhancing user experiences.

● Repaired and replaced hardware components in computers and peripherals, improving system reliability and minimizing downtime for users.

● Provided comprehensive software support by assisting users with application installations, updates, and troubleshooting software-related problems.

● Delivered network support by diagnosing and resolving connectivity issues, ensuring reliable access to resources for all users.

● Offered operating system (OS) support by managing installations, updates, and user configurations to maintain system integrity and performance.

● Provided end-user support by addressing inquiries and technical issues, fostering a positive user experience and enhancing productivity.

● Added network devices, such as printers and routers, to the existing infrastructure, ensuring seamless integration and functionality.

● Set up home networks for users, configuring routers and security settings to provide reliable internet access and secure connections.

● Supported Microsoft 365 by assisting users with account management, application usage, and troubleshooting related issues, ensuring efficient collaboration and productivity.

● Intune\Azure Admin work

● Imaging laptops\desktops

● Data transfer

Iron Systems at DMC

Detroit, MI January 2025 – June 2025

Computer Support Technician

• Supported Windows 10, Windows 7, and a Dell Linux environment by addressing user issues, ensuring systems operated smoothly and securely across diverse platforms.

• Set up new workstations by configuring hardware, installing necessary software, and integrating devices into the network to facilitate user productivity.

• Fixed and replaced hardware components in computers and peripherals, enhancing system reliability and minimizing downtime for users.

• Provided comprehensive software support by assisting users with application installations, updates, and resolving software-related challenges.

• Troubleshot technical issues by diagnosing problems and implementing effective solutions, ensuring minimal disruption to user operations.

• Offered end-user support by addressing inquiries and technical difficulties, promoting a positive user experience and enhancing workflow efficiency.

• Added network devices for end users, ensuring seamless connectivity and integration into the existing network infrastructure.

• Facilitated data transfer between devices, ensuring secure and efficient migration of user data during upgrades or transitions.

• Provided smart hands and feet support by assisting with on-site technical tasks, ensuring timely and effective resolution of hardware and connectivity issues.

• Troubleshot healthcare applications such as Citrix and Cerner, resolving user issues and ensuring seamless access to critical healthcare systems. LaSalle Network for Ascent Global Logistics

Belleville, MI April 8 – June 6th 2024

Helpdesk Technician

• Provided support for Windows Azure by assisting users with cloud services, managing resources, and troubleshooting issues to ensure optimal performance.

• Supported Windows 10 and 11 environments by resolving user issues, ensuring systems operated efficiently and securely across all devices.

• Set up new workstations for end users by configuring hardware, installing software, and integrating devices into the network to enhance user productivity.

• Delivered end-user support by addressing inquiries and technical challenges, fostering a positive user experience and ensuring smooth operations.

• Added network devices for end users, ensuring seamless connectivity and integration into the existing network infrastructure to facilitate efficient communication.

• Facilitated data transfer between devices, ensuring secure and efficient migration of user data during upgrades or transitions.

• Troubleshot technical issues by diagnosing problems and implementing effective solutions, minimizing downtime and maintaining user satisfaction. Stefanini for DELL at Ford - Detroit, MI

September 5th 2023 – April 5th 2024

Deskside Technician

● System Admin support for Windows Active Directory (AD)

● Supporting Windows 10 environment

● Setting up new workstations

● Data transfer

● Troubleshooting

DISYS at Detroit Diesel\Daimler

Detroit, MI Feb. 2023 – May 2023

Senior Desktop Support Specialist

● Asset management for a single client in a manufacturing\office environment

● Windows migration

● System Admin support for Windows Active Directory (AD)

● Supporting Windows 7, 10, & Mac/iOS environments

● Setting up new workstations and printers

● Responsible for training end-users on how to use various software applications and hardware devices. This includes creating training materials and training individuals in person and via screen share.

● Hardware\incident ticket management with Service Now

● Imaging and deploying computers

● VIP Support to over 30 Executives and 20 VIP Directors

● Troubleshooting: custom Windows 10 and Mac OS, several in-house programs, Microsoft 365, CAD Software

LTI IT Ann Arbor, MI Jan 2022 – Jan 2023

PC Technician

● Asset management for multiple clients

● Creating user profiles and managing user groups with Windows Active Directory (AD)

● Supporting & troubleshooting Windows 10 & 11, Mac/iOS environments, Chrome OS AKA Chromium

● Setting up new workstations and printers

● Using ConnectWise Manage and ConnectWise Automate (remote access) software

● Setting up Zoom Conference meetings

● Ticket Management using ConnectWise

● VIP Support up to CEO across multiple clients

● Responsible for training end-users on how to use various software applications and hardware devices; including creating training materials and conducting training sessions for groups or individuals.

● Perform regular maintenance on Zoom conference rooms, such as updating software and firmware, to ensure that they continue to function properly.

● Windows migration

● Windows reimaging

● PC deployment

HCL Tech. at Thomson Reuters Ann Arbor, MI Aug 2019 – Jan 2022 L2 Desktop Support Specialist

● Responsible for ensuring that all desktop computers and related hardware are properly configured and maintained (installing software updates, performing regular system backups, and ensuring that all hardware components are functioning properly).

● Monitor the performance of desktop computers and peripheral devices to identify potential issues and address them before they become major problems.

● Hardware\incident ticket management with Service Now

● Re-imaging Windows computers, Point of Contact

● Managing on-site inventory for 1000 users

● Troubleshooting: custom Windows 10 OS, several in-house programs, Office 365, OneDrive & software phone systems.

● VIP Support to over 50 Executives up to CEO

● Microsoft Intune & JAMF

● Windows migration

● Windows reimaging

● PC deployment

Systems Monitor, 03/2016 to 08/2018

Meijer Ann Arbor, MI

● Using 4 different interconnected computer systems

● used and supported Citrix applications

● Training store employees on the different computer programs/systems

● Troubleshooting store retail management electronics systems, projectors and TVs

● Supported Windows XP

● Working with support centers of multiple companies for

● Store tech expert

Contact this candidate