Customer-Focused Educator and Support Specialist

Adrienne M K Davis

**** ******* ****** • Honolulu, Hawai’i 96825 • 808-***-**** • ************@*****.***

Career Objective

Dedicated and professional individual with a strong background in education, communication,

and client relations, seeking a customer service position in the hospitality or service industry.

Experienced in managing diverse needs, resolving concerns with empathy and efficiency, and

maintaining high standards of accuracy and professionalism. Committed to providing

exceptional service experiences and fostering positive relationships with guests and clients.

Summary of Qualifications

● Over 10 years of experience in communication, client support, and team collaboration.

● Proven ability to resolve issues calmly and effectively while ensuring customer

satisfaction.

● Strong interpersonal skills with cultural awareness and bilingual proficiency

(English/Hawaiian).

● Organized, dependable, and adaptable in fast-paced, dynamic environments.

● Skilled in multitasking, conflict resolution, and professional written and verbal

communication.

● Experienced in working with confidential information and maintaining professionalism at

all times.

Professional Experience

Kamehameha Middle School — Social Studies / Special Education Teacher

July 2024 – Present

● Provide excellent communication and personalized support to meet the needs of

students and families.

● Collaborate in Professional Learning Communities (PLCs) to analyze data and find

solutions—a skill that translates directly to team-based service environments.

● Manage multiple priorities, respond to inquiries efficiently, and maintain accurate

records.

● Communicate regularly with parents and staff, ensuring positive relationships and

consistent follow-up.

Pū‘ōhala Elementary School — Kaiapuni Special Education Resource Teacher

August 2023 – June 2024

● Built trusting relationships with families, students, and colleagues through clear and

positive communication.

● Delivered individualized support and maintained detailed documentation to ensure

accuracy and accountability.

● Adapted quickly to meet changing needs while maintaining a high level of service and

professionalism.

Kaimukī High School — Social Studies Teacher

June 2020 – July 2023

● Provided guidance and mentorship to students, fostering growth through empathy and

consistent communication.

● Created engaging and supportive learning experiences—comparable to anticipating

guest needs and ensuring customer satisfaction.

● Maintained organization in managing schedules, communications, and large volumes of

documentation.

Ke Kula Kaiapuni ʻo Ānuenue — English & Hawaiian Language Tutor / Substitute Teacher

/ PTT (Special Education)

2017 – 2021

● Delivered effective, one-on-one support through in-person and online communication.

● Worked collaboratively in problem-solving situations requiring patience and cultural

awareness.

● Ensured that client (student and family) needs were met promptly and accurately.

Strode Montessori — Lead Teacher & Assistant Director

2012 – 2017

● Served as the main contact for families, providing daily customer service and

administrative support.

● Managed scheduling, client tours, and parent communications—paralleling front desk or

guest service responsibilities.

● Handled confidential information, documentation, and internal reporting with attention to

detail and discretion.

A.C.E.S. (Autism Comprehensive Educational Services) — Behavioral Interventionist

2008 – 2011

● Supported children and families through personalized, compassionate service.

● Collected and managed daily progress reports, ensuring precision and reliability.

● Practiced empathy, problem-solving, and adaptability in client-centered situations.

Education

Chaminade University

Special Education Licensure Graduate Program — January 2023 – Present

University of Hawaiʻi at Mānoa

Bachelor of Arts in Hawaiian Studies (Concentration in Aloha ʻĀina)

Minor in Elementary Education — May 2020

Honolulu Community College

Associate of Science in Early Childhood Education — May 2017

Key Skills

● Customer & Client Relations

● Conflict Resolution & De-escalation

● Organization & Time Management

● Professional Communication (Phone & Email)

● Multitasking in Fast-Paced Environments

● Cultural Competence & Bilingual (English / Hawaiian)

● Team Collaboration & Leadership

● Microsoft Office & Data Entry Accuracy

Certifications

● Certificate in Substitute Teaching

Contact this candidate