Remote Customer Experience & Support Specialist

Comfort Peoples

Lawrenceville, GA • 678-***-**** • **************@*****.***

Remote-Ready Customer Experience & Healthcare Support Professional

Professional Summary

Dedicated Customer Experience Specialist with 10+ years of remote and in-person experience supporting customers in healthcare, financial services, and claims environments. Strong background in high-volume phone, email, and chat support, order/claims processing, issue resolution, and client account management. Recognized for professionalism, accuracy, and empathy—qualities essential to supporting patients, caregivers, and medical professionals. Seeking to contribute these strengths to Sarnova in a remote customer support or order processing role.

Core Competencies

• Remote Customer Support (Phone, Email, Chat)

• Order & Claims Processing

• Healthcare/Medical Product Support (transferable from insurance claims)

• High-Volume Call Management

• Issue Resolution & Escalations

• CRM & Ticketing Systems

• Data Entry Accuracy

• Team Collaboration

• Customer Education & Guidance

• Performance & Quality Metrics Driven

Professional Experience

Assurant – Florence, SC (Remote)

Customer Experience Specialist • Feb 2019 – Present

- Provide remote support to customers via phone, chat, and email, delivering clear, accurate answers and ensuring a positive experience.

- Process claims, verify documentation, and complete timely and compliant case resolutions.

- De-escalate frustrated callers with empathy, maintaining high satisfaction and first-call resolution.

- Identify workflow gaps and contribute to process improvements.

- Coordinate with internal teams to resolve complex or escalated cases quickly.

Wells Fargo Bank – Snellville, GA

Branch Manager • Jan 2011 – Aug 2018

- Oversaw branch operations, customer experience, and staff performance.

- Delivered guidance on financial products including CDs, IRAs, and investment accounts.

- Analyzed customer needs and recommended solutions to increase retention.

- Trained and coached staff to meet service and sales goals.

- Managed sensitive financial information with accuracy and compliance.

Best Bank – Tucker, GA

Personal Banker • Feb 2008 – Jan 2011

- Delivered high-touch service while assessing customer needs and recommending banking solutions.

- Built strong customer relationships through communication and follow-up.

- Supported marketing initiatives that increased customer acquisition.

- Trained junior team members on products and compliance.

Education

Associate Degree in Business Finance — University of Phoenix, 2010

Technical Skills

• CRM & Customer Support Platforms

• Remote Work Tools (Zoom, Teams, Slack, Outlook)

• Claims Processing Systems

• Microsoft Office (Word, Excel)

• Data Entry & Documentation

Strengths

• Empathy-Driven Customer Care

• Strong Written & Verbal Communication

• Fast Learner with Medical Support Transferability

• High Accuracy & Attention to Detail

• Reliable Remote Work Performance

Contact this candidate