Versatile Leader with Customer Service Excellence
Resume:
Deja Lewis
Lansdowne, PA *****
****************@***********.***
Professional Summary
I’m a hard-working, motivated, and empathetic leader who works best when creativity and passion are the highest assets. I have history in customer service, and while in that time I have proven to be a kind and driven up seller who isn’t afraid of a challenge. My leader experience outside of work consist of chairman of student council senior year, theater writing, volunteer work for environmental and hospitality fields, and childcare experience. I am someone who can do it all because I am determined to achieve it with the proper work and training. I look forward to finding my new position I love! Willing to relocate to: Philadelphia, PA
Authorized to work in the US for any employer
Work Experience
House crew member
Netflix House-King of Prussia, PA
September 2025 to Present
Being proficient in the following:
VR- Understanding technical aspects and being able to make decisions/solve problems in a timely manner, gearing up/down guest with equipment, opening/closing VR experience. Mini Golf- Opening/closing experience, testing each hole and understanding how to operate it if facing technical difficulties, cleaning all surfaces.
Fan Services- Being able to operate ticketing systems to change, book, or refund tickets, understand the customer experience and providing hospitality, being knowledgeable about entire building to answer questions clearly and factually.
Fan Flow- Being able to stand for a long period of time, roam the grounds and assist any guest that needs help, patrol groups to ensure things are running smoothly. Medical Receptionist
Upenn Student Health Wellness Center-Philadelphia, PA October 2024 to July 2025
Answering patient calls, scheduling, canceling and following up appointments, directing students to the proper floor, checking patients in and out, maintaining a clean environment, keeping up the date with medical terminology and rules
Server/Cashier
Olive Garden-Springfield, PA
June 2024 to September 2024
Opening and closing establishment, writing/memorizing customer order, taking cash payment, serving all food in timely manner, cleaning and sanitizing all general areas, stoking refrigerator/drink/wine/take home boxes/etc, accurately place all items in corresponding locations. Activities Assistant
Aventura Health Group-Prospect Park, PA
January 2024 to March 2024
Gathering residents for multiple scheduled activities, making room visits/one on ones with residents, creating day plan for residents such as creating choreography, shows, food truck, etc, cleaning constantly, assist other departments when needed, lift/move/assist residents when called upon, serve food to select residents, complete all necessary paperwork for individual residents after every activity and event.
Sales Associate
Marshalls-Exton, PA
October 2023 to February 2024
Opening and closing store, cleaning grounds constantly, opened boxes, sorting materials, placing materials in assigned departments, keep mental map of store for item lookups, run registers when necessary, be up to date with protocols and procedures Sales Associate
Royal Farms-Downingtown, PA
June 2023 to August 2023
Opening and closing, packing customer orders, restocking food and salad bar, server alcoholic and non alcoholic beverages, cleaning supplies/grounds/and surface areas. Starbucks Barista/Cashier
Starbucks-Coatesville, PA
December 2022 to June 2023
Ability to memorize multiple sets of number and letter combinations, re stock, clean, tag items, wash dishes, work register and handle all transactions properly, closing shift duties (re making items, pulling items from freezer, mopping, organizing, etc), interacting with customers in a kind and understanding manner.
Bakery Assistant/Cashier
Tiffany's Bakery-Philadelphia, PA
October 2022 to November 2022
Boxing, packing, and organizing merchandise, tending to multiple customers at once, running register, opening and closing store, nightly duties (shelve products, cleaning out display case, sweep and mop, take out trash, lower gates, etc), answering phones and questions, topping cakes and desserts Stock Runner
Primark-King of Prussia, PA
August 2020 to August 2020
Tagging, unboxing, folding, hanging, and organizing merchandise, opening and closing store, cleaning
(sweeping and placing things back in their rightful spots), working register Guest Relations
Philadelphia Zoo-Philadelphia, PA
July 2019 to July 2019
Standing at the front gate greeting customers/scanning their tickets and answering their questions/giving them direction, opening and closing, cleaning grounds, collecting borrowed items, organizing rental property, working multiple attractions alongside my standard work Education
High school current
excel academy south-Philadelphia, PA
September 2020 to June 2022
Skills
• Leadership
• Attention to detail
• Customer relationship management
• Time management
• Food service
• Social media management
• Organizational skills
• Barista experience
• Cash handling
• Host/hostess experience
• Mac OS
• Guest Services
• Retail Sales
• Medical receptionist
• Restaurant management
• LoadRunner
• Teaching
• Multi-line phone systems
• Phone communication
• Greeting customers
• Customer communication
• Typing
• Epic
• Microsoft Excel
• Call center experience
• Basic math
• Upselling
• Slack
• Serving
• Cleaning Experience
• Food safety
• Empathy
• Cooking
• HIPAA
• Cash register
• Early childhood education
• Hospitality
• Janitorial experience
• Microsoft Outlook
• Customer Service
• Office experience
• Wine knowledge
• Patient care
• Bartending
• Microsoft Word
• Medical insurance coverage verification
• Food industry
• Merchandising
• Mobile applications
• Computer skills
• Childcare
• Negotiation
• Front desk
• Marketing
• English
• Active listening
• Guest relations
• AI
• Warehouse experience
• Experience with children
• Conflict management
• Agile
• Analysis skills
• Report writing
• Adobe Photoshop
• Clerical experience
• Public speaking
• Bar
• Data entry
• Photography
• Customer service
• Computer literacy
• Guest Relations Experience
• Patient service
• Medical office experience
• Shift management
• Pricing
• Sales
• Customer support
• Professionalism
• Recruiting
• Test Cases
• Kitchen experience
• Handling patient inquiries
• Client services
• iOS
• Medical terminology
• Management
• Insurance verification
• Restaurant experience
• Food handling
• Analytics
• XML
• Supervising experience
• Communication skills
• Training & development
• Baking
• Updos
• Appointment scheduling
• Grammar Experience
• Bussing
• Account management
• Google Docs
• Administrative experience
• Retail sales
• Search engines
• Writing skills
• Phone etiquette
Certifications and Licenses
Life Insurance License
June 2024 to April 2027
Licensed in life insurance and fixed annuities.
ramp
July 2023 to July 2025
Professional In Human Resources
Food Handler Certification
Certified Anti-Money Laundering Specialist
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