Account Manager - Customer Service Leader

Omishia Phillips

Omaha Ne 402-***-****

***********@*****.***

Professional Summary

Customer Service and Account Management professional with 10+ years of experience supporting high-volume client accounts across telecommunications, insurance, healthcare enrollment, and hospitality. Proven ability to resolve complex issues, communicate clearly, and support high customer satisfaction in fast-paced environments.

Core Skills

Account Management

Customer Service & Client Support

Telemarketing & Sales Support

Insurance Billing & Processing

Healthcare Enrollment Assistance

Hospitality Services

Microsoft Office Suite

Phone Etiquette

Multitasking & Time Management

Problem Solving & Communication

Professional Experience

Account Manager

Alorica – Omaha, NE Apr 2016 – Apr 2024

Supported AT&T customer accounts in a high-volume call center environment

Resolved billing, service, and account issues with accuracy and professionalism

Maintained strong customer satisfaction through effective communication

Demonstrated long-term reliability and performance over 8+ years

Insurance Billing Processor

Mutual of Omaha – Omaha, NE Jun 2024 – Sep 2024

Processed life insurance billing transactions and policy updates

Aided with death claims while supporting confidentiality and accuracy

Healthcare Enrollment Assistant

North End – Omaha, NE Nov 2024 – Jan 2025

Helped individuals with healthcare plan enrollment

Explained plan options, pricing, and coverage details

Hospitality Representative

Marriott – Omaha, NE Jan 2025 – Mar 2025

Aided guests with reservations, pricing, and billing inquiries

Delivered professional customer service to ensure positive guest experiences

Earlier Experience

Service Worker

McDonald’s – Omaha, NE

March 2013 – November 2015

Provided prompt and accurate customer service in a high-volume environment

Recognized for outstanding customer service, including positive customer feedback

Telemarketing Sales Representative

Universal Renovations – Omaha, NE

June 2016 – August 2016

Contacted prospective customers to promote home renovation services

Scheduled appointments and generated qualified sales leads

Utilized persuasive communication techniques to drive interest

Cashier

Bucky’s – Omaha, NE

August 2016

Assisted customers with purchases and transactions

Delivered friendly, patient service to promote customer loyalty

EDUCATION

High School Diploma

Benson High School

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