Remote Client Support Agent with Empathy and Reliability

YAMAH TUE

United States

************@*****.***

Available upon request

PROFESSIONAL SUMMARY

Reliable and compassionate professional with over 8 years of experience in client support, caregiving, and customer service. Highly skilled in communication, problem solving, and building trust with clients. Proven ability to work independently, manage time effectively, and deliver excellent service in fast-paced environments. Seeking a remote client support customer service role where professionalism, empathy, and attention to detail are valued.

CORE SKILLS

• Customer & Client Support

• Remote Communication (Phone, Email, Chat)

• Problem Resolution & Escalation

• Data Entry & Documentation

• Time Management & Organization

• Confidentiality & Professionalism

• Microsoft Word, Email, Online Systems

• Multitasking & Attention to Detail

• Empathy, Patience & Active Listening

PROFESSIONAL EXPERIENCE

Client Support / Caregiver

Multiple Employers – United States

2016 – Present

• Provided daily support to clients by addressing needs, concerns, and questions with professionalism and empathy

• Maintained accurate documentation and reports using digital systems

• Communicated clearly with families, supervisors, and care teams

• Followed confidentiality and compliance standards at all times

• Managed multiple tasks efficiently while working independently

• Built strong relationships with clients through trust and consistent service

(These skills directly translate to remote customer support and client service roles.)

REMOTE-READY SKILLS

• Comfortable working independently from home

• Reliable internet and quiet work environment

• Able to follow instructions, scripts, and company policies

• Fast learner with new software and systems

• Dependable, punctual, and self-motivated

CERTIFICATIONS

• CNA (Certified Nursing Assistant)

• CPR Certified

• Home Health Aide

EDUCATION

High School Diploma (or equivalent)

AVAILABILITY

• Open to full-time or part-time remote work

• Flexible schedule

• Available to start immediately

Contact this candidate