Salesforce Developer/Administrator - 6+ Years Experience - NYC/NJ

Name: Ankit

Email: **************@*****.***

Ph#: 414-***-****

Professional Summary:

Over 6+ years of IT experience in various stages of Software Development which includes Sales force CRM Developer, Administrator on Salesforce.com platform.

Experience in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, enhancements, testing, and maintenance of standalone object-oriented enterprise applications.

Experience in developing client-specific solutions on Force.com platform using Apex classes and Triggers, Visualforce, Force.com IDE, SOQL, SOSL.

Good knowledge on Apex development in creating Objects, Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions.

Designed and customized the nCino lending platform—including Document Manager, Credit Memo, Smart Checklist, and Covenants modules—to operationalize and automate commercial banking workflows

Captured and parsed deployment and test reports, uploading results into Azure Boards for traceability and visibility.

Experience building Visualforce Pages, Visualforce Custom Controllers/ Components, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Components.

Migrated legacy Visualforce and Aura components to LWC, resulting in cleaner code architecture and faster load times.

Strong knowledge in Salesforce Customization, Workflow approvals, Data validation, Sales, Marketing, Customer Service and support Administration.

Good Knowledge on Sales Cloud, Service Cloud, Health Cloud and Apex Programming on Force.com Platform.

Experience with service cloud features such as case management, omni-channel case routing.

Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com.

Excelled in working with various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.

Hands on experience knowledge on Administration setup and Force.om, Eclipse IDE, Apex, Visualforce and integration tools like Cast Iron, Apex Data Loader, etc.

Experience in using Force.com Web services API for implementing web services in the application for access to data from different users.

Integrated nCino with external systems via REST/SOAP callouts, Connected Apps, and mutual SSL to pull credit bureau data, document storage, and external analytics into the platform

Experience in bulk Data mitigation from Excel, MS Outlook and Legacy systems to Salesforce.com using Apex Data Loader, Import Wizard.

Sound understanding of SOQL and SOSL for Querying and Searching Data for Force.com platform.

Good development experience with Visualforce, SOSL, SOQL, WSDL, Web Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visualforce (Page, Component & Controllers) web Services API and custom user interfaces using HTML.

Excellent experience in using Oracle, SQL Server and SQL databases and Familiar with Stored procedures, Triggers and Functions using PL/SQL.

Experience in working with Agile/Scrum environment, Iterative, Waterfall software development methodologies.

Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.

Technical Skills:

Salesforce Technologies

Salesforce CRM, Salesforce Lightning, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Tools

Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform.

Languages

Apex, Java, SOQL, SOSL

Web Technologies

HTML5, XML, CSS3

Database

Oracle, SQL Database.

IDE

Eclipse, Visual Studio.

Platform

Windows, MAC, Linux.

Professional Experience:

Client: Citizens Insurance, Jacksonville, FL. Duration: Nov 2023 – Till Date

Role: Salesforce Developer

Responsibilities:

Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.

Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.

Documented and shared the requirements with other Salesforce.com consultants for further implementation.

Worked with Service Cloud technology and on-premise infrastructure integration for Salesforce.com.

Implemented new customer support solution using Salesforce.com Service Cloud. Maintained and improved existing Salesforce implementation.

Designed LWC components integrated with external REST/SOAP APIs, rendering third-party data in record pages through HTTP callouts.

Designed & Deployed the Custom objects, Custom tabs, Validation rules, Auto-Response Rules, Page layouts, to suit to the needs of the application.

Developed Apex classes, Apex triggers and Controller classes for various functional needs in the application

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail.

Developed Visualforce Page according to the client's requirement.

Configured Azure Repos for managing Salesforce metadata, implementing Git branching strategies (feature, develop, release, hotfix) to enable collaborative development and traceable change history.

Developed several Apex Triggers, Classes during the project lifecycle.

Developed and customized applications within Salesforce Agentforce (Service Cloud) to enhance agent productivity and streamline case resolution workflows.

Designed and implemented Lightning Components (LWC/Aura) for Agentforce to optimize agent console usability and reduce handling time.

Built reusable UI/UX components with Salesforce lightning component framework.

Implemented SalesforceLightning Components within the organization.

Used SalesforceLightning Design Systems (SLDS) components in the Lightning Application.

Developed and configured Dashboards, Ad hoc Reports and Report Folders for different user profiles based on the need in the organization.

Implemented component-to-component communication using CustomEvent and dispatchEvent between parent-child LWC structures.

Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.

Developed workflow rules for various tasks and Email alerts as per the requirement.

Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.

Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.

Worked on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.

Designed and deployed Custom objects, validation rules, Page layouts, Custom tabs, Components, to suit the needs of the application.

Provided and organize documents via Sales force CRM Content or the Documents tab in Customer portal.

Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.

Worked on setting up Omni-Channel handling customer cases from various channels, Prioritizing work items based on the channel like Email-to Case, Web to Case, Live Agent.

Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Worked with SOSL and SOQL queries to get data from different related objects.

Performed tasks for Data Migration like Data mapping and Data loading.

Created Support Pages for end users using HTML5 and Visualforce.

Developed middleware-based integrations using MuleSoft, Jitterbit, and Talend for bi directional sync with finance, CRM, and legacy systems

Used Force.com Web services API and outbound messaging for implementing web services through WSDL in the application for access to data from External systems and websites.

Used Force.com platform for developing feature rich and user-friendly Visualforce pages for enhancing Salesforce UI.

Involved in Unit Testing, for the customizations and developments done during the project.

Involved in Creation of Test Data for all the business rules of all projects in QA as well as in UAT environment.

Involved with Salesforce.com premier support and handled the support cases with the help of Salesforce.com support.

Environment: Saleforce.com Platform, Service Cloud, Apex, CRM, Salesforce lightning, Visualforce, Data Loader, Workflow & Approvals, Reports, Sales Cloud, SOSL, SOQL, Custom Objects, Custom Tabs, Email Services, HTML, Data Migration and Windows.

Client: Home Street Bank, Seattle, WA. Duration: Sep 2022 – Oct 2023

Role: Salesforce Developer

Responsibilities:

Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Migrated data from external sources and performed insert, delete, upsert, export operations on millions of records.

Built Apex classes, triggers and Lightning components to extend nCino functionality, integrate Salesforce data with financial services modules, and enhance UI/UX across loan origination workflows

Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.

Created dynamic forms and record creation flows in LWC using lightning-record-form and lightning-input with wired schema data.

Integrated Azure Service Connections and configured secure authentication, enabling seamless connectivity between Azure DevOps and Salesforce environments.

Implemented failover and retry logic for asynchronous integrations to handle outages and ensure data consistency across systems

Develop Visualforce pages and controllers and customize the look and feel of the page components.

Configured Omni-Channel routing, case assignment rules, and macros in Agentforce to improve service efficiency and first-contact resolution.

Analyzed Salesforce classic application and converted to Lightning Application from ground up.

Created multiple Lightning Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.

Worked and customized Omni supervisor to show the agents presence status, Queues, work items and capacity consumed by agents to manager.

Used Force.com IDE to perform programming and migrate code from production to sandbox environment and vice versa.

Extensively used Web Service API to integrate home grown Checkout service system (Developed on java) with Force.com sites.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Involved in Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.

Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.

Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.

Designed and developed Service cloud and integration.

Defined and enforced nCino development standards, governance, and code review protocols across the Salesforce and nCino developers’ teams to ensure scalable solution architecture.

Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.

Used Data Loader to transfer the data to production, used Eclipse IDE for complete Apex Programming.

Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Integrated Agentforce Console with external systems via REST and SOAP APIs for unified customer interactions.

Used Force.com migration tool to deploy metadata between Production and other Salesforce organization.

Installed App Exchange application Vertical Response to integrate Saleforce.com with email marketing.

Environment: Saleforce.com, Force.com, Apex classes, Apex Triggers, Salesforce Lightning, Visualforce, SOSL, SOQL, Sales Cloud, Service Cloud, Eclipse IDE, Profiles, Page layouts, Role hierarchy, Data Loader, Reports, Custom Objects, Custom Tabs, Record types and Windows.

Client: CVS Health Care, Scottsdale, AZ Duration: Mar 2021 – Aug 2022

Role: Salesforce Developer

Responsibilities:

Gathered requirements and developing client-specific solutions by understanding customer's business and technical environment.

Developed a comprehensive CRM strategy, defining Salesforce as the standard tool in both Sales Cloud and Service Cloud.

Used Salesforce.com platform, Force.com IDE for development for Visualforce Pages, Apex classes, Triggers and creating Objects.

Written Apex Classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.

Customized conditional UI behavior by implementing reactive property binding and @track decorator for complex UI logic and rendering.

Integrated Salesforce Health Cloud with external systems, including EHR systems (Epic, Cerner) and scheduling platforms, using REST/SOAP APIs and middleware.

Designed release stages with approval gates in Azure Pipelines, enforcing human validation before production deployments and reducing incidents.

Built reliable REST/SOAP API integrations via Apex callouts, Apex web services, and custom endpoints to synchronize external systems.

Implemented Intelligent Document Automation features, programmatically importing and integrating documents with Health Cloud's systems.

Exposed reusable LWC components via Quick Actions on record pages to enable user-triggered actions like record creation.

Automated numerous processes within Health Cloud, such as lead routing and approval processes, saving significant time for end-users.

Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.

Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.

Developed Reports and Dashboards, validation rules, formula fields for the application.

Use various Visual force components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link, Command Button etc.

Worked with Visualforce Controllers (Standard, Standard List, Custom, and Extension).

Implemented Web-to-Lead and converted Lead to Account.

Developed Workflow rules, Field, Email updates to implement the business logic for Standard and Custom Objects as per the business needs.

Prepared data mapping document to map source and target system fields.

Used Dataloader to bulk load data into Salesforce.com.

Configured/Created Profiles, Roles, and Permission Sets for the organization and setting up Field-level, Object-level security rules for the application.

Environment: Saleforce.com, Visualforce Pages, Saledforce.com Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, SOSL, SOQL, HTML, Java Script, Eclipse IDE Plug-in, Windows.

Client: Target Corporation, Minneapolis, MN. Duration: Sept 2019 – Feb 2021

Role: Salesforce Administrator

Responsibilities:

Performed day-to-day Salesforce.com functions for database maintenance. Analyzed and responded to inquiries from the sales, marketing and product teams.

Created custom objects and defined lookup and master-detail relationships on the objects.

Developed and implements both the time dependent and time independent workflows as per the requirement.

Used Data Loader for insert, update and bulk import or export of data from Salesforce S-Objects Used it to read, extract, and load data from comma separated values (CSV) files.

Automated integration test workflows, validating API callouts and middleware transactions to catch issues before production deployments

Worked with Developer teams to support requesters on enhancements and/or Production fixes.

Created and customized Email template and configuring them to the email alert within the workflow rule for a standard/custom object.

Maintained security user roles and profiles, security settings, access settings.

Perform problem definition, root cause analysis and recommend solutions to application issues.

Worked on Salesforce workbench to perform SQL and other DML operation similar to Data Loader and Query Editor in developer console.

Worked on the Metadata APIs from Salesforce to modify the several settings using the Apex class.

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Maintaining and customize Sales Cloud, Community Cloud and Service Cloud applications.

Environment: Salesforce.com, Visualforce, Triggers, Workflows, APEX Data Loader, Leads, Accounts, Reports, Validation Rules, Pick Lists, Eclipse, Microsoft Excel and Windows.

Education:

Bachelors in Computer Application, Gujarat University, India 2017

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