Customer Support Oriented Maintenance Professional

Jeff Antonson

331-***-**** ️ jeff.antonson@gmail com

Professional Summary

Resourceful maintenance professional with 10+ years of experience spanning facility operations, consulting, and technical support. Skilled in preventative maintenance, safety compliance, process improvement, and project management. Known for delivering reliable solutions, optimizing efficiency, and providing professional service to clients, residents, and staff. Skills

• Facility & Systems Maintenance

• Project Management

• Energy Efficiency

• Client/Resident Relations

• Safety & Compliance

• Technical Documentation

• Process Improvement

• Problem Solving

Experience

Maintenance Associate River Glen of St. Charles – St. Charles, IL 2017 – Present

• Conduct scheduled and emergency maintenance on facility systems, ensuring safety and reliability.

• Ensure compliance with safety standards, regulations, and policies.

• Maintain accurate documentation of inspections, procedures, and repairs.

• Implemented energy-saving projects (e.g., lighting upgrade with measurable cost savings).

• Delivered high-quality service to residents and staff while representing the organization professionally.

Independent Contractor and Consultant Danko Supplies – Yorkville, IL 2015 – 2019

• Provided consulting services in supply chain management and vendor relations.

• Developed process improvements that increased efficiency by 15%.

• Managed client projects from initiation through completion. Data Migration Specialist Bruce Harris & Associates – Batavia, IL 2011 – 2015

• Managed Data Interop system migrations for Enterprise GIS Clients.

• Trained end-users and provided technical Use-Case documentation.

• Created transition process with integrated failover to eliminate downtime. Education

Bachelor of Arts – Biological Sciences

Northern Illinois University – DeKalb, IL

Minors: Physical Chemistry and Mathematics

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