Operations & Process Improvement Specialist

NIA ANDERSON

************@*****.*** • (***) -***-6261

PROFESSIONAL SUMMARY

Motivated and detail-oriented professional with experience in operations, coordination, and process improvement. Known for adaptability, strong communication skills, and the ability to manage competing priorities in fast-paced environments. Seeking a role that supports professional growth while contributing measurable value to the organization. EMPLOYMENT HISTORY

OPERATIONS SUPERVISOR Oct 2024 - Present

Tory Burch

Lead daily operations aligning with goals, ensuring compliance, and optimizing performance. Train and manage teams, fostering a culture of excellence and continuous improvement. Coordinate staffing and inventory, enhancing store efficiency and customer satisfaction. Streamline processes using data analysis, improving service delivery and operational flow. Maintain documentation to aid strategic planning and informed leadership decisions. SALES ASSOCIATE / OPERATIONS SUPPORT

Tory Burch

Managed inventory flow and processed shipments, ensuring accuracy and enhancing customer service. Communicated product details and brand values, influencing sales exceeding $200,000. Utilized analytical skills to optimize operations, improving efficiency and customer satisfaction. Streamlined inventory processes, improving accuracy in stock levels and reducing discrepancies, leading to noticeable gains in operational efficiency.

STUDENT ADMINISTRATIVE ASSISTANT INTERN Aug 2021 - May 2022 Prairie View A&M University

Managed front-desk operations, improving efficiency and enhancing student-staff communication. Contributed to process improvements in department meetings, optimizing workflow and service delivery. Supported administrative projects through meticulous document creation and strategic scheduling. Streamlined scheduling processes for departmental meetings, resulting in improved time management and a noticeable reduction in conflicts.

EDUCATION

BACHELOR OF SCIENCE IN HEALTH May 2022

Prairie View A&M University Prairie View, TX

Focus Areas: Healthcare Systems Management, Business Strategy, and Leadership Development MASTER OF BUSINESS ADMINISTRATION (MBA)

/ MASTER OF HEALTHCARE ADMINISTRATION December 2025 Texas Woman’s University Denton, TX

Focus Areas: Healthcare Systems Management, Leadership, and Policy Development, Business Analytics, Data-Driven Decision Making, Strategic Planning, Performance Management, Project Management SKILLS

KPI and Performance Tracking, Quality Assurance, Compliance Monitoring, Adobe Acrobat, PDF Form Management, Database Management, Professional communication (written & verbal), Time management & prioritization, Problem-solving & critical thinking, Attention to detail, Organization & multitasking, Adaptability in fast-paced environments, Collaboration & cross-functional teamwork, Professionalism & workplace ethics

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