Relentless Remote Customer Service Leader (Walmart Exit)

MELODY VINCENT

Remote Customer Service Specialist Customer Experience

Utah, United States

***************@*****.*** 435-***-**** linkedin.com/in/melody-vincent-2722ba32b PROFESSIONAL SUMMARY

Customer-focused professional with experience handling high-volume customer interactions, resolving complex issues, and maintaining strong customer relationships in remote and fast-paced environments. Known for empathy, efficiency, and clear communication. Reliable, tech-comfortable, and experienced working independently in fully remote settings. CORE SKILLS

Customer Support (Email, Chat, Phone) • Issue Resolution & De-escalation • Customer Retention • Active Listening • Written Communication • Remote Workflows • CRM & Ticketing Systems • Documentation Accuracy • Time Management • PC Proficiency PROFESSIONAL EXPERIENCE

Walmart — Customer Service Team Lead / Cashier (2024–Present) Delivered high-quality customer service in a high-volume environment, resolving escalations with empathy and professionalism. Maintained accuracy in transactions and documentation while balancing leadership responsibilities and frontline support. Independent Digital Businesses — Founder & Remote Operations Manager (2020–Present) Handled customer inquiries and issue resolution across online platforms. Communicated policies and solutions clearly, maintained accurate records, and worked independently in fully remote environments.

IMPACT

Handled 60+ customer interactions per day • Trusted with escalated concerns • Recognized for calm, empathetic communication

REMOTE READINESS

Dedicated home workspace • Wired high-speed internet • Comfortable with asynchronous communication

EDUCATION

Associate’s Degree